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Guests Comments (2001)
Guests Comments (Main Page)
Guests Comments (2008)
Guests Comments (2002)
Guests Comments (2000)
December 2001
November 2001
October 2001
September 2001
August 2001
July 2001
June2001
May 2001
April 2001
March 2001
February 2001
January 2001
| GOOD | BAD | |
| FRIENDLY & EFFICIENT STAFF. LOVELY RM (UNDATED-DEC 2001) | WARM(ER) DUVET WOULD BE WELCOME (THERE ARE SPARE BLANKETS IN EVERY RM) | |
| HIGH STANDARDS, NO FAULTS (2/12/01) | ||
| EXCELLENT CUISINE. PLEASANT RM. FRIENDLY STAFF (2/12/01) | EXTRA SHELF IN BATHROOM (WE WILL ADD WHEN BATHROOM IS REFBD) | |
| FOOD & CLEANLINESS (2/12/01) | LIGHT ENT DURING EVENING WOULD BE WELCOME. NO GRAB RAIL NR BATH (WILL BE ADDED) | |
| THE STAFF (6/12/01) | WARDROBE HANGING RAIL SHOULD RUN LEFT TO RIGHT, NOT FRONT TO REAR. BATHRM DOOR HINGES SQUEAKY (WD40 NOW APPLIED) | |
| ATTRACTIVE, COMFORTABLE ROOM (8/12/01) | NO NON SLIP BATH MAT OR WRITING PAPER (AVAILABLE IN LOUNGE). NOISE FROM CAVENDISH ROOM (SORRY BUT IT WAS A XMAS PARTY NIGHT) | |
| NICE ROOM & FITTINGS (9/12/01) |
EXTERNAL DISCO (ANOTHER HOTEL) VERY LOUD UNTIL 12.30AM (WE HAVE LODGED A COMPLAINT WITH THE APPROPRIATE AUTHORITY) NO MORNING PAPER DELIVERED (SORRY) |
|
| FOOD & ROOM. VERY ENJOYABLE WEEKEND (9/12/01) | ||
| V FRIENDLY & WELCOMING STAFF.NO FAULTS (10/12/01) | ||
| (16/12/01) | VERY RESTRICTED DINING CHOICE & RESTAURANT SEATING NOT AVAILABLE (ATE IN BAR)-POOR LEVELS OF SERVICE (SORRY, IT WAS A FESTIVE PARTY NT & YOU SHOULD HAVE BEEN TOLD OF THE LTD SET MENU & WHERE YOU WOULD BE SEATED. SATURDAYS IN DEC ARE NOT ALWAYS THE IDEAL CHOICE FOR QUIET, INTIMATE GETAWAYS DUE TO XMAS PARTIES) | |
| FRIENDLINESS, POLITENESS, COMFORTABLE BED, SUPERB BREAKFAST, ETC (23/12/01) | PET (DOGGIE) DINNER TO BE OFFERED (WE'D ONLY BE ABLE TO SELL TINNED FOOD FOR CONSUMPTION IN THE BEDRMS DUE TO HEALTH REGS) | AN A LA CARTE PET MENU-WOOF WOOF! |
| TIMOTHY TAYLOR LANDLORD IN THE BAR (24/12/01) | REST BOOKING SYSTEM WAS NOT MADE CLEAR (SORRY FOR ANY CONFUSION) UHT SKIMMED IN THE ROOMS INSTEAD OF UHT FULL FAT (WE TRIED SKIMMED FOR A MONTH AND MANY PEOPLE COMPLAINED) | |
| VERY FRIENDLY & HELPFUL STAFF. SUPER ROOM & DECOR THROUGHOUT. EXCELLENT & IMAGINATIVE FOOD (27/12/01) | NO NAME BADGES FOR STAFF (NOT OUR STYLE). NO MINCE PIES OR XMAS CAKE. FRESH FRUIT AS AN ALTERNATIVE DESSERT | |
| WARMTH, FOOD, COMFORT, STAFF (27/12/01) | POSITIONING OF SHOWER HEAD AND BATHROOM LIGHT SWITCH (THO' PERFECTLY FUNCTIONAL BOTH COULD BE IMPROVED) | |
| COMFORTABLE BED, NICE SHOWER. PLEASANT & HELPFUL STAFF (27/12/01) | DOUBLE GLAZING (SEE 21/4/01 WINDOW COMMENTS (UPDATED JULY 1)-THESE WINDOWS SHOULD BE REPLCED DURING EARLY 2002 | |
| EXCELLENT SERVICE & STANDARDS (273/12/01) | WRONG MORNING PAPER DELIVERED (SORRY). NO FRESH FRUIT OR MINCE PIE TO FINISH XMAS DAY EVENING BUFFET | |
| HELPFULNESS, EFFICIENCY & ATTITUDE OF ALL STAFF (27/12/01) |
SWEETENERS TO BE AVAILABLE AS WELL AS SUGAR (THEY ARE, PLEASE ASK FOR CANDREL). FRESH FRUIT ALTERNATIVE FOR DESSERT. |
|
| FRIENDLINESS & COURTEOUSYOF STAFF (27/12/01) | ||
| VERY PLEASANT, EFFICIENT STAFF (27/12/01) | HOT, CRUSTY ROLLS FRO B'KFAST (WE'D NEED A PASTRY CHEF) | |
| CLEAN ROOMS, GOOD FOOD, PLEASANT SERVICE (31/12/01) | ||
| PEACEFUL LOCATION. FOOD, FACILITIES & SERVICE (31/12/01) | NEW YEAR'S EVE PIPER LOOKED A BIT LOST (WISH HE HAD BEEN) | |
| EVERY SATISFACTORY (31/12/01) | ||
| EXCELLENT STAFF. VERY GOOD FOOD (31/12/01) |
| GOOD | BAD | |
| EVERYTHING PERFECT (3/11/01) | ||
| NICE FACILITIES, ESP BATHROOM (5/11/01) | NO HOT CHOC/HERBAL DRINKS IN ROOM HERBAL TEAS (OVER 20 FLAVOURS) ARE AVAILABLE FROM RESTAUARNT VIA RECEPTION | |
| FRIENDLY & RELAXED. LOVELY B'KFAST (10/11/01) | NO BUXTON WATER IN ROOMS (ONLY WHEN THER'S A LEAK) | |
| GOOD FOOD. PLEASANT DECOR & CLEAN ROOMS (10/11/01) | SLOW EVENING REST SERVICE. SQEAKY BED. WINDOW DIFFICULT TO CLOSE (HAS NOW BEEN ALTERED AND IT WILL BE REPLACED) | |
| GOOD FOOD. RELAXED AND EFFICIENT DINNER SERVICE. BABY LISTENING (10/11/01) | NO BABY CHANGING FACILITIES (THE ROOM?) NO EARLY SUPPERS. NO INDOOR PLAY AREA (NO BUT WE DON'T ADVERTISE ANY)-OUR CHILD FRIENDLINESS IS BASED ON A HAPPY ACCEPTANCE OF CHILDREN IN THE HOTEL/REST | |
| IMPRESSIVE FACILITIES. COURTEOUS STAFF. GOOD CHOICES AT B'KFAST (11/11/01) | SOFTER PILLOWS (DIFFICULT AS OUR PILLOWS ARE NON-ALLERGY NOT FEATHER-FILLED)-THEY ARE QUITE PLUMP THO' | |
| COMFORTABLE ROOM. PLEASANT RESTAURANT STAFF (11/11/01) | RECEPTION SERVICE-INDIFFERENT & ARROGANT (THE COMPLAINT CONCERNED EARLY DINING ARRANGEMANTS WHICH THO' MADE WERE OBVIOUSLY NOT TO THE GUEST'S LIKING-THE FILM "CLERKS" COMES TO MIND). SLOW B'KFAST SERVICE | |
| FRIENDLY STAFF. V GOOD B'KFAST CHOICE. GOOD BAR AND ROOM (11/11/01) | LOUNGE NOT ACCESSIBLE (NO, IT WAS BEING REDECORATED) | |
| FRIENDLY, CHILD TOLERANT STAFF. GOOD B'KFAST, GREAT BEER SELECTION (11/11/01) | HEADBOARD BANGS AGAINST WALL (NOW SORTED). ICE MACHINE IN CORRIDOR NOISY AT TIMES | |
| PLEASANT STAFF & GOOD MEALS (11/11/01) | BAR COULD OPEN AT 6PM (IT DOES? EARLIER PRE THEATRE DINING (AVAILABLE IF YOU PRE ORDER) | |
| (11/11/01) | SLOW B'KFAST SERVICE - WEEKENDS CAN BE BUSY IF EVERYONE DECIDES TO COME DOWN AT THE SAME TIME (I.E AS LATE AS POSSIBLE) LOOSE BATH TAP (NOW FIXED). ADDITIONAL BATHROOM SHELVING | |
| A VERY PLEASANT WEEKEND. EXCELLENT FOOD (11/11/01) | ||
| HELPFUL STAFF. DELIGHTFUL SCENERY . GOOD MEALS (14/11/01) | NO EXTRACTOR FAN (NO BUT THERE IS A WINDOW). NO BATH MATS WHEN GETTING OUT OF SHOWER (TOWEL BATH MATS ARE PROVIDED IN ALL ROOMS, UNLESS YOUR ROOM HAD BEEN OVERLOOKED) | |
| GOOD B'FAST AND WAITER (22/11/01) | ||
| EXCELLENT SERVICE AND RANGE OF CEREALS/PRESERVES (24/11/01) | NO YOGHURT AT B'FAST (SORRY, WE RAN OUT). THE DINNER, BED & B'KFAST TARIFF SHOULD MEAN NO DINING SUPPLEMENTS ARE CHARGED (AGREED, IF WE OPERATED A TDH MENU BUT NOT POSSIBLE WITH AN A LA CARTE MENU WHICH ALLOWS MUCH GREATER CHOICE-IT IS POSSIBLE TO EAT 3 COURSES/COFFEE OFF THE A LA CARTE WITHOUT INCURRING EXTRA CHGES) | |
| FIRST RATE FOOD & HOSPITALITY-VERY ENJOYABLE (25/11/01) | ||
| EVERYTHING ABOUT THE STAY (29/11/01) | REPLACE BLIND WITH CURTAINS (TOO LIGHT). BIGGER RADIATOR IN BATHROOM + MORE BATHROOM SHELF SPACE | |
|
MANAGING TO GET THE BATHROOM LIGHT CHANGED AFTER ASKING TWICE (30/11/01) METHINKS THEY COME TO BURY RATHER THAN PRAISE US
|
TOO
MANY MOVIE STAR PICTURES
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| DINING ROOM SERVICE & FRIENDLY HELPFUL STAFF (30/11/01) | NO FIRE DETECTOR IN ROOM (NOT A REQUIREMENT FOR THIS ROOM). NO MARMALADE PLACED ON B'KFAST TABLES (WE OFFER AT LEAST 15-20 CHOICES AVAILABLE FROM THE FRONT SERVERY-STAFF WILL HAPPILY SUPPLY SOME TO YOUR TABLE IF REQUESTED) |
| GOOD | BAD | |
| ALL SUPERB (4/10/01) | AIR CONDITIONING IN RESTAURANTT | |
| LARGE , COMFORTABLE ROOM. PLEASANT, EFFICIENT STAFF (5/10/01) | DOUBLE GLAZING (SEE 21/4/01 WINDOW COMMENTS (UPDATED JULY 1)-THESE WINDOWS SHOULD BE REPLCED DURING EARLY 2002 | |
| HAPPY ATMOSPHERE. HELPFUL, FRIENDLY STAFF. EXCELLENT FOOD (7/10/01) | DICSGRAPHY TO ACCOMPANY PHOTOS IN BEDROOM. CLOTH NAPKINS AT DINNER | |
| COURTEOUS & FRIENDLY STAFF. FILM STAR PHOTOS VERY GOOD. COMFORTABLE BED (7/10/01) | ROOM DECOR OLD FASHIONED (WILL BE UPDATED) NO BATH (PLEASE REQUEST ONE WHEN BOOKING) | |
| EXCELLENT FOOD & ACCOMMODATION . VERY FREIENDLY & EFFICIENT STAFF THOROUGHLY ENJOYABLE STAY (7/10/01) | ||
| EXCELLENT SERVICE, STANDARDS & FACILITIES. A MOST PLEASURABLE EXPERIENCE (10/10/01) | ||
| WARM & FRIENDLY STAFF. COMFORTABLE ATMOSPHERE AND FOOD WE LIKE (10/10/01) | LONGER LIGHT CORD FOR OVERBED LIGHT (DEALT WITH). SOLID BATHROOM SHELF(THE TROUBLE WITH MOST OF THESE IS THAT THEY'RE GLASS WHICH CAN BE DANGEROUS IN A BATHROOM) | |
| ACCOMMODATION & STAFF ARE 1ST CLASS. WHOLE STAY VERY PLEASANT (10/10/01) | ||
| GOOD VALUE FOR MONEY (11/10/01) | ||
| THE STAFF, FOOD & ROOM (11/10/01) | ||
| THE COMFORT AND FRIENDLY STAFF (12/10/01) | LONGER LIGHT CORD FOR OVERBED LIGHT (DEALT WITH) | |
| QUALITY & CHOICE OF REST FOOD AND STAFF. ATMOSPHERE IN BAR (17/10/01) | NO BATHROOM VENTILATION (ERR...THERE'S A WINDOW) MOORE HOOKS & SHELF SPACE IN BATHROOM. SHOWER CUBICLE TOO SMALL (STD 760x760mm TRAY) | |
| COMFORTABLE BED. EXCELLENT FOOD (19/10/01) | ||
| HELPFUL STAFF. COMFORT OF HOTEL. HIGH CATERING STANDARD (19/10/01) | ARRIVAL PACK WITH TOWN DETAILS ETC (MAPS & GUIDES ARE ON DISPLAY BEHIND RECEPTION AND AVAILABLE FOR FREE LOAN) | |
| POLITE STAFF. COMFORT. NICE FOOD (20/10/01) | MORE MILK (ASK RECEPTION). SKY FILM CHANNEL (WE'VE GOT 1-TV NOW RETUNED) | |
| HELPFUL STAFF-VERY COMMITTED (SOME OF THEM SHOULD BE!) (21/10/01) | SNOOKER TABLE COULD BE SMARTENED UP. NO POOL | |
| VERY GOOD FOOD (21/10/01) | WINDOW DIFFICULT TO CLOSE (SEE 21/4/01 WINDOW COMMENTS (UPDATED JULY 1) | |
| EXCELLENT SERVICE IN ALL DEPTS. GOOD & VARIED MENU (23/10/01) | MUZZLE FOR DOG NEXT DOOR (PLEASE BRING YOUR GUN NEXT TIME) | |
| HELPFUL STAFF. WELL COOKED & PRESENTED FOOD. FRIENDLY ATMOSPHERE (24/10/01) | CIGARETTE SMELL IN ROOM | |
| EASY GOING ATTITUDE OF STAFF. THANKS FOR A GREAT TIME (24/10/01) | HOT CHOCOLATE ON BEVERAGE TRAYS (AGE 10-GIVE 'EM OVALTINE).. EARLIER EVENING MEAL SEE APRIL (3/4/01) COMMENTS | |
| GOOD LOCATION (25/10/01) | SECONDARY GLAZING (SEE 21/4/01 WINDOW COMMENTS (UPDATED JULY 1) | |
| CLEANLINESS. VERY EFFICIENT & FRIENDLY STAFF. EXCELLENT FOOD & CHOICE OF MENU. PORTERAGE (26/10/01) | SITING OF TOILET ROLLS | |
| FRIENDLINESS & WILLINGNESS OF STAFF (26/10/01) | ||
| HAPPY, FRIENDLY ATTITUDE OF ALL STAFF & EXCELLENT FOOD (26/10/01) | DOWNLIGHTING BEDSIDE LAMP, INSTEAD OF UPLIGHTER | |
| GOOD FOOD AND PLEASANT SURROUNDINGS (26/10/01) | ||
| COMFORTABLE ROOM, GOOD FOOD, EXCELLENT STAFF (26/10/01) | WARDROBE HANGING RAILS WOULD BE BETTER SIDE TO SIDE RATHER THAN BACK TO FRONT | |
| EXCELLENT FOOD & FRIENDLY STAFF (28/10/01) | ||
| COMFY BED (28/10/01) | HOT CHOCOLATE ON BEVERAGE TRAYS. LATE SERVICE OF ROOM (SORRY). STRANGE CHOICE OF PICTURES IN ROOM FOR THE SETTING (JACK NICHOLSON) | THE SHINING WAS SET IN A HOTEL WASN'T IT? |
| EXCELLENT VALUE. COURTEOUS STAFF (31/10/01) | FEWER PHOTOS IN BEDROOM (NEVER!) |
| GOOD | BAD | |
| GOOD FOOD & FRIENDLY, EFFICIENT SERVICE (3/9/01) | ||
| BEST HOTEL WE HAVE STAYED IN-ALL MEALS WERE OUTSTANDING. EXCELLENT STDS AND ATTENTION TO DETAIL (3/9/01) | ||
| SUPERB FOOD-GREAT SELECTION, NICELY COOKED AND SERVED BY COURTEOUS & FRIENDLY STAFF (6/9/01) | ||
| STAFF, FOOD & HOTEL (6/9/01) | ||
| HOTEL, FOOD, ROOM SERVICE-ALL EXCELLENT (6/9/01) | ||
| HELPFUL & COURTEOUS STAFF. WONDERFUL MEALS (7/9/01) | ||
| GOOD FOOD. HELPFUL STAFF (7/9/01) | ||
| EXCELLENT FOOD & COMFORTABLE HOTEL (7/9/01) |
NO
EVENING ENTERTAINMENT
|
|
| FRIENDLY & HELPFUL STAFF. EXCELLENT MEALS (7/9/01) | ||
| ENVIABLE STATE OF SERVICE & FACILITIES (7/9/01) | MORE COMFORTABLE BED (OUR MATRRESES ARE ON THE FIRM SIDE WHICH SUITS MOST BUT NOT ALL GUESTS) | |
| WONDERFUL FOOD. PLEASANT STAFF, FRIENDLY & WELL ORGANISED (7/9/01) | ||
| EXCELLENT SERVICE. FOOD EXCELLENT. ACCOMDN V GD. HELPFUL & COURTEOUS STAFF (7/9/01) | ||
| WONDERFUL SELECTION & QUALITY OF FOOD (7/9/01) | ||
| SPLENDID CHOICE OF FOOD-UNBEATABLE (7/9/01) | NO EVENING ENTERTAINMENT | |
| VERY HIGH STD OF SERVICE & FOOD (7/9/01) | ||
|
FRIENDLINESS OF STAFF. EXCELLENT CUISINE. CLEANLINESS OF ROOM (7/9/01)
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| FRIENDLY STAFF. EXCELLENT FOOD. COMFORT OF ROOMS (7/9/01) | ||
| FRIENDLY RECEPTION & REST SERVICE. LOVELY DECOR. GREAT CHOICE OF WELL-COOKED FOOD (8/9/01) | NO EVENING ENTERTAINMENT | |
| SERVICE BY ALL STAFF. MANAGER VERY HELPFUL (9/9/01) | STAFF SHOULD HAVE NAME TAGS (WHO ARE YOU). BASKET OF FRUIT AT RECEPTION WOULD BE NICE (BUT KATH WOULD SCOFF THE LOT) | |
| FRIENDL,Y EFFICIENT STAFF AND EXCELLENT CUISINE (9/9/01) | GRAB RAILS IN BATHROOM (WE WILL ADD THESE) | |
| SERVICE & FOOD (9/9/01) | ||
| LOVELY BATHROOM (10/9/01) | GET RID OF INTERFERENCE OF RADIO | (UMM WE DON'T HAVE THE POWER TO ALTER THE POSITIONING OF TRANSMITTERS-YET) |
| VERY CLEAN AND VERY GOOD PLEASANT SERVICE (10/9/01) | ||
| EVERYTHING-LOVELY BUILDING/SETTING; LARGE RM & PLEASANT STAFF (12/9/01) | MORE TV CHANNELS (NOW 9 SAT CHANNELS) | |
| COMFORTABLE HOTEL, EXCELLENT FOOD & FRIENDLY STAFF (13/9/01) | EARLIER DINING TIME SEE APRIL (3/4/01) COMMENTS | |
| FOOD, BEDROOM & FRIENDLY STAFF-EXCELLENT SERVICE (14/9/01) | ||
| FOOD & ALL THE STAFF (14/9/01) | MORE BATHROOM SHELVING (WILL BE ADDED WHEN REF'BD) | |
| HELPFUL, PLEASANT STAFF. EXCELLENT FOOD. COMFORTABLE RM (14/9/01) | ||
| FRIENDLY STAFF, NICE CLEAN RM (15/9/01) | LATER BREAKFAST UNTIL 10AM -SEE 11/3/01 COMMENTS RE BREAKFAST TIMINGS | |
| SERVICE & QUALITY-FRIENDLY RELAXING MANNER (15/9/01) | ||
|
(15/9/01)
|
SHOWER (HEAD NOW REPLACED) | |
| VALUE FOR MONEY (16/9/01) | ||
| RELAXING, PLEASING & WELL EQUIPPED ROOM (16/9/01) | ||
| BEAUTIFUL ROOM (SUITE). HELPFUL STAFF-VERY RELAXING (16/9/01) | ||
| WELL COOKED BREAKFAST (16/9/01) | SHOWER (HEAD NOW REPLACED) | |
| STAFF (17/9/01) | ADDITIONAL SOUNDPROOFING | |
| STAFF COURTEOUSY & SERVICE (19/9/01) | ||
| FRIENDLY STAFF & CLEAN HOTEL (20/9/01) | BRIGHTER LIGHT IN ROOM | |
| LOVELY ROOM & GREAT CHOICE OF MARMALADES (20/9/01) | IRRELEVANT FILM STAR PICTURES | |
| FRIENDLY STAFF. GOOD REST, BED & BATHROOM (21/9/01) | ||
| FRIENDLY & UNFUSSY ATMOSPHERE (21/9/01) | BATH AS WELL AS SHOWER (WILL BE ADDED WHEN BATHROOM REF'BD) | |
| ALL EXCELLENT (22/9/01) | BAR FOOD TO S/B AVAILABLE UNTIL 10PM (LAST ORDERS 9.30PM) | |
| EVENING BAR GOOD & PLEASANT SERVICE (22/9/01) | FILM ACTOR/ACTRESS PICTURES ARE NOT A NATURAL EXTENSION OF THE GENERAL DECOR (THAT'S WHY THEY'RE UP) MAP/TOWN DETAILS NOT IN ROOM (THESE ARE HELD AT RECEPTION) | |
| LOVELY ROOM (SUITE) (22/9/01) | ROOM SERVICE OF COOKED B'KFAST AS WELL AS CONTINENTAL S/B AVAILABLE | |
| EVERYTHING, ESP FOOD, SERVICE, HEATING, RECEPTION STAFF (24/9/01) | ||
| LOCATION & ATMOSPHERE (26/9/01) | NO FRIDGE IN RM. LATER B'KFAST (SEE 11/3/01 COMMENTS RE BREAKFAST TIMINGS) BATH PREFERRED INSTEAD OF SHOWER (PLEASE REQUEST A PREFERENCE WHEN BOOKING) INEXPENSIVE LAUNDRY ACCESS WOULD BE NICE (IT'S CALLED A LAUNDRETTE) | |
| ROOM MET EXPECTATIONS (26/9/01) | NO FRIDGE IN RM. BREAKFAST STAFF COULD BE FRIENDLIER (THIRD STAFF COMPLAINT THIS YEAR-NO DETAILS LEFT) | |
| NICE ROOM; CONVENIENT LOCATION; PARKING OK; FOOD NOT BAD; GENERALLY RELAXING-WOULD RE-VISIT (26/9/01) | NON SMOKING BAR AREA WOULD BE NICE YES BUT VERY DIFFICULT IN PRACTICE AS PEOPLE MOVE ABOUT AND THE BAR IS NOT REALLY LARGE ENOUGH TO CREATE MEANINGFUL AREAS OF SEGREGATION | |
| FRIENDLINESS OF STAFF & FOOD (27/9/01) | ||
| FOOD & VERY EFFICIENT STAFF (27/9/01) | FILM ACTOR/ACTRESS PICTURES SHOULD BE REPLACED WITH PICTURES OF SCENERY DURING THE SEASONS (WHY HAVE PICCIES WHEN YOU ARE SURRONDED BY THE REAL THING) HAND RAILS FOR STAIRWAY (THERE IS LIFT ACCESS AND THE WIDTH OF THE STAIRWAY WOULD NOT REALLY PERMIT THESE) | |
| ALL STAFF HAD A SENSE OF HUMOUR-GOOD ATMOSPHERE (27/9/01) | ||
| GOOD ATTITUDE OF RESTAURANT STAFF-POLITE & HELPFUL (28/9/01) | ||
| EVERYTHING WAS SATISFACTORY (28/9/01) | ||
| WONDERFUL FOOD; HELPFUL STAFF & PLEASANT ATMOSPHERE-HIGHLY RECOMMENDED (28/9/01) | ||
| EVERYTHING-HIGHLY RECOMMENDED (28/9/01) | THE OUTSIDE FLOODLIGHTS SHINE INTO THE FRONT DINING ROOM (WE DO ALLOW SUN GLASSES AT DINNER) | |
| KINDNESS OF ALL STAFF (28/9/01) | WARDROBE H/RAIL REQUIRES ADJUSTMENT | |
| EXCELLENT CUISINE (28/9/01) | BETTER WINDOW OPENING SEE 21/4/01 WINDOW COMMENTS (UPDATED JULY 1) | |
| THE ROOM, FOOD AND FRIENDLINESS OF STAFF (28/9/01) | ||
| GOOD & FRIENDLY SERVICE (30/9/01) | DIFFICULT TO OPEN WINDOW (SEE 21/4/01 WINDOW COMMENTS (UPDATED JULY 1) | |
| HOMELY ATMOSPHERE; HELPFUL STAFF; EZCELLENT FOOD (30/9/01) | DOUBLE GLAZING SEE 21/4/01 WINDOW COMMENTS (UPDATED JULY 1) | |
| HELPFUL STAFF: FAB BATHRM; GOOD B'KFAST (30/9/01) | POSITIONING OF TOILET COULD BE IMPROVED IF YOU ARE VERY TALL. HEATING LEVELS COULD BE LOWER (ALL RADS HAVE THERMOSTATIC VALVES-SO YOU CAN TURN THEM OFF+WINDOWS) | |
| GOOD FIT AND ATTRACTIVE WAITERS (ONE) (30/9/01) | ROOMS QUITE HOT (ALL RADS HAVE THERMOSTATIC VALVES-SO YOU CAN TURN THEM OFF+WINDOWS) ADDITION OF A SWIMMIMNG POOL | |
| LOVELY ROOM (SUITE) & SPECTACULAR FOOD (30/9/01) | SERVICE BETWEEN MAIN COURSE & SWEET COULD HAVE BEEN QUICKER (SORRY).MAYBE CHANGE JODIE FOSTER PICTURES (TOP ACTRESS) |
| GOOD | BAD | |
| FILM STAR PICTURES IN BEDROOM & HOTEL. EFFICIENT & FRIENDLY SERVICE (1/8/01) | COLOUR OF BATHROOM SUITE/TILES (YEP, SALMON PINK IS DODGY THESE DAYS-RENEWAL DUE EARLY 2002) | |
| FOOD, ROOM & HELPFUL STAFF (2/8/01) |
|
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| REAL ALE BAR (4/8/01) | TAP HEAD NOT FIXED PROPERLY-'TIS KNOW, EVEN FOLLOWED YOUR ADVICE RE THE THREADLOCKING CMPD | |
| BEAUTIFUL MEALS (5/8/01) |
|
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| BEAUTIFUL ROOM, SETTING & FRIENDLY STAFF (5/8/01) | NO VEGTN MEAL (SORRY-WE DIDN'T ADVERTISE IT ON YOUR MENU THO' THERE WERE VEGTN OPTIONS AVAILABLE) | |
| STAFF-VERY GRACIOUS (6/8/011) | SOFTER MATTRESS PREFERRED | |
| FRIENDLY & HELPFUL STAFF ATTITUDE (8/8/01) | NO AVAILABILITY OF TOILET FRAME | |
| EXCELLENT BREAKFAST (10/8/01) |
|
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| SERVICE (12/8/01) | NO CEILING FAN IN BEDROOM | |
| FOOD: LOVELY CHOICE & WELL COOKED. BEDROOM & BATHRM BEAUTIFULLY APPOINTED. HAPPY ATMOSPHERE (14/8/01) | BATHROOM STOOL WOULD BE NICE | |
| THE NITE (SIC) TIME WITH GIRLFRIEND (14/8/01) | ||
| COMFORTABLE, CONVENIENT ROOM (15/8/01) | ||
| FRIENDLY ATMOSPHERE AND OUTSTANDING HELPFULNESS ALL STAFF-THANK YOU (17/8/01) | ||
| FRIENDLINESS OF STAFF & EXCELLENCE OF FOOD (17/8/01) | NO HOOKS IN THE BATHROOM (NOW ADDED) | |
| EFFICIENCY & THOUGHTFULNESS OF STAFF- AND FOOD (17/8/01) | ||
| SERVICE. EVERYTHING EXCELLENT (18/8/01) | POOR QUALITY BACON & SAUSAGE AT B'KFAST (NO COMPLAINTS USUALLY) | |
| STAFF. CLEANLINESS. FOOD (19/8/01) | ||
| FRIENDLY STAFF. LOVELY ROOM & FACILITIES (19/8/01) | CHOICE OF MUSIC IN DINING ROOM-CELIA (??) BLACK ESP | |
| WARM WELCOME FROM STAFF (19/8/01) |
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| FRIENDLY ATMOSPHERE & SERVICE. DELICIOUS FOOD. NICE BATHROOM (20/8/01) |
|
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| PUBLIC ROOMS AND FOOD. GOOD ROOM (20/8/01) | DUCTING OUTSIDE ROOM WINDOW (SHOULD BE RE-ROUTED BY NOVEMBER). BIGGER FIRE EXIT NOTICES IN CORRIIDORS (THEY COMPLY WITH REGULATIONS/FIRE CERTIFICATE) | |
| FRIENDLT ATMOSPHERE, ATTENTIVE SERVICE, GD FOOD, CLEAN BATHROOM (19/8/01) | WARDROBE HANGING RAILS WOULD BE BETTER SIDE TO SIDE RATHER THAN BACK TO FRONT | |
| HOSPITALITY OF ALL STAFF & FOOD (24/8/01) | SAME REST TABLES THROUGHOUT STAY (WE DO WHENEVER POSSIBLE WHICH IS ABOUT 90% OF THE TIME) | |
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- - - - - - - - - - - - - - - -
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UNWELCOMING & COLD RECEPTIONIST (WOT OUR KATH! TIME OF THE MONTH?) | |
| AN ADORABLE INN-WOULD LOVE TO STAY LONGER (26/8/01) |
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| THE ROOM (SUITE) (28/8/01) |
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| FRIENDLINESS OF STAFF. THE FACT OUR DOG COULD STAY. PICTURES IN ROOM (SHARON STONE (28/8/01) | ||
| THE SHOWER & TOILETRIES (28/8/01) | MORE NON COOKED B'KFSAT ITEMS (WE'VE TRIED BUT THERE IS A LOT OF WASTAGE) | |
| FRIENDLINESS OF STAFF, QUALITY OF FOOD AND QUALITY OF NEW DECOR (30/8/01) | ||
| FRIENDLINESS & INFORMALITY OF STAFF (31/8/01) |
NOISE
FROM EXTERIOR VENTING & STAIRWAY (THIS DUCT
WILL BE RE-ROUTED IN THE NEXT FEW MONTHS)
|
| GOOD | BAD | |
| EXCELLENT BATHROOM (1/7/01) | THE 80's PHOTOS OF ACTRESSES - "SEEDY...THEY GAVE ME THE CREEP"S. GARBO, KELLY, 80's ?. STILL AT LEAST THE ONE'S OF THE CHAPS ARE OK. | JULIE ANDREWS-CREEPY? - I'D LIKE TO SEE YOUR PHOTO COLLECTION |
| BREAKFAST (1/7/01) | NO POWER SHOWER (OURS WORK OFF MAINS PRESSURE) | |
| COMFORTABLE BED & GOOD SELECTION OF BATHROOM TOILETRIES (1/7/01) | SQUEAKY FLOORS (NOW SORTED) | |
| PLEASANT & HELPFUL STAFF. PRIVACY OF GUESTS RESPECTED (1/7/01) | ||
| WARM, FRIENDLY STAFF. A1 ROOM (5/7/01) |
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| CARING & EFFICIENT STAFF. SUPERB CHEF (6/7/01) |
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| COMFORTABLE BEDROOM & GOOD LOCATION (6/7/01) | SLOW-ISH DINNER SERVICE | |
| LOOKED AFTER VERY WELL (6/7/01) | ||
| VERY GOOD SERVICE. EXCELLENT FOOD (6/7/01) | NO AIR CONDITIONING | |
| EVERYTHING, ESP STAFF (6/7/01) | TABLE SERVICE FOR MAIN COURSE (GUESTS NORMALLY WALK UP TO CARVERY-TABLE SERVICE IS AVAILBLE IF REQUESTED) | |
| EXCELLENT FOOD; COURTEOUS & EFFICIENT STAFF (6/7/01) | BIGGER BATH REQD (STD SIZED 700 X 1700 BATH IN THE ROOM) | |
| ATTITUDE OF ALL STAFF (7/7/01) | NO NET CURTAINS (WE THINK THEY SPOIL THE LOVELY VIEWS) | |
| FRIENDLY STAFF (8/7/01) | ||
| LOVELY ROOM: CLEAN & TIDY. WELL ORGANISED, POLITE & EFFICIENT STAFF (8/7/01) | ||
| ROOM, MEALS, STAFF ALL EXCELLENT (12/7/01) | AVAILABILITY OF EARLIER DINING. SEE APRIL (3/4/01) COMMENTS | |
| FRIENDLINESS & HELPFULNESS OF STAFF (12/7/01) | TOO MUCH AIR FRESHENER | |
| FRIENDLINESS & HELPFULNESS OF STAFF. CLEAN BEDROOM & PUBLIC AREAS (13/7/01) | DINNER SERVICE. GROUP DINING CAN BE SLUGGISH AT TIMES | |
| FRIENDLY STAFF, COMFORTABLE HOTEL, GOOD FOOD BEAUTIFULLY COOKED (13/7/01) | ||
| PLEASANT MANNER OF ALL STAFF (13/7/01) | MORE BATHROOM SHELF SPACE (WILL BE ADDED EARLY 2002) | |
| GOOD FOOD & CLEANLINESS (13/7/01) | ||
| PRESENTATION OF ROOM & MEALS (13/7/01) |
NO RUBBER BATH MAT. SEE MAY( 7/5/01). WINDOW DIFFICULT TO CLOSE. SEE APRIL (15/4/01) |
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| WONDERFUL ROOM (SUITE). EVERYTHING MOST PLEASING, ESP STAFF, SO HELPFUL & COURTEOUS (13/7/01) | ||
| ALL STAFF ARE NICE. BIG, CLEAN ROOM; GREAT FOOD (13/7/01) | AVAILABILITY OF EARLIER DINING. SEE APRIL (3/4/01) COMMENTS | |
| FRIEDLIEST STAFF ENCOUNTERED. DOG FRIENDLY. SPUPERB FOOD & SERVICE (15/7/01) | ||
| EXCELLENT DINNER AND FRIENDLY STAFF (15/7/01) | CONFUSING BREAKFAST SERVICE | |
| WILLING & HELPFUL STAFF (18/7/01) | AVAILABILITY OF EARLIER DINING. SEE APRIL (3/4/01) COMMENTS | |
| BATHROOM (19/7/01) | TV (?) - IT WORKS | |
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- - - - - - - - - - - - - - - - (20/7/01)
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SHOWER NOT ADJUSTABLE (NO, IT IS FIXED HEAD, THO' IT MAY BE CHANGED IF POSSIBLE) TV REMOTE (?? IT WORKS PERFECTLY). DOGS BARKING IN NIGHT (SOMEBODY'S GOT TO LOOK AFTER ALL THESE SHEEP) | THE CHILDREN OF THE NIGHT, WHAT SWEET MUSIC THEY MAKE- |
| VERY COMFORTABLE BED (22/7/01) | NO DOUBLE GLAZING. SEE 21/4/01 WINDOW COMMENTS (UPDATED JULY 1) | |
| NICE ROOM & BATHROOM. COMFORTABLE BED. FRIENDLY STAFF (22/7/01) | LATER BREAKFAST & DINNER. SEE 11/3/01 COMMENTS RE BREAKFAST TIMINGS. LATER DINING (POST 9.30PM) IS NOT PRACTICAL AS THE MAJORITY OF OUR DINIERS ARE RESIDENTS WHO PREFER EATING BETWEEN 7.30-8.30 | |
| LOVELY BATHROOM (22/7/01) | FOOD PORTIONS TOO LARGE | |
| LOVELY ROOM (SUITE) (23/7/01) | BETTER ROOM VENTILATION (THERE ARE 2 WINDOWS IN BEDROOM + FAN IN BATHROOM) | |
| EXCELLENT STAFF (28/7/01) | NO SPOON FOR SUGAR BOWL | |
| FRIENDLINESS & CLEANLINESS (28/7/01) | LOUNGE NOT INVITING IN EVENING (MOST PEOPLE SEEM OK IN IT-SEE 29/7/01) | |
| VERY CLEAN. EFFICIENT BREAKFAST IN BED (CONTINENTAL BY PRE ARRANGEMENT) (29/7/01) | PERHAPS A SECOND BAR? | |
| FRIENDLY STAFF, EXCELLENT BATHROOM & GOOD FOOD (29/7/01) | NO DOUBLE GLAZING. SEE 21/4/01 WINDOW COMMENTS (UPDATED JULY 1) | |
| WONDERFUL STAFF. LOVELY FOOD. PEACEFUL LOUNGE (29/7/01) | NO RUBBER BATH MAT. SEE MAY (7/5/01). BATHROOM SPACE RESTRICTED (OK FOR MOST BUT EITHER OF THOSE LADIES WHO USED TO RIDE AROUND ON A MOTORBIKE COOKING FOR PEOPLE WOULD PERHAPS FEEL A BIT HEMMED IN) |
| GOOD | BAD | |
| FRIENDLY AND HELPFUL STAFF. EXCELLENT VARIETY OF FOOD. CLEAN ROOM (1/6/01) | ||
| CLEAN BEDROOM. GOOD FOOD, GOOD SERVICE. EXCELLENT VALUE (1/6/01) | ||
| STAFF AND ROOM. WONDERFUL FOOD (1/6/01) |
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| HELPFUL, FRIENDLY STAFF (1/6/01) | GLUTEN FREE/DIABETIC MEALS NOT HIGHLIGHTED ON MEN. NO, BECAUSE NONE ARE SPECIFICALLY LISTED-OUR CHEF'S ADAPT EXISTING DISHES OR TAILOR SOMETHING TO YOUR OWN REQUIREMENTS | |
| EXCELLENT FOOD AND VERY PLEASANT STAFF (3/6/01) | MORE ROOM SIGNAGE. POSSIBLY BUT RECEPTION DO DIRECT GUESTS TO THEIR ROOMS DURING CHECK -IN AND MORE SIGNS DO NOT NECESSARILY MEAN MORE PEOPLE READ THEM | |
| SERVICE AND FOOD (3/6/01) |
LOW SHOWER TEMP. THANK YOU FOR POINTING THIS OUT, WE CONTACTED MIRA WHO EXPLAINED TO US HOW TO INCREASE THE TEMP WHICH HAS NOW BEEN DONE. WINDOW DIFFICULT TO CLOSE A LOT OF THE OLD SASH WINDOWS ARE VERY TEMPREMENTAL BUT CANNOT BE READILY REPLACED DUE TO CONSERVATION AREA RESTRICTIONS. WE HOPE TO FIT A SUITABLE REPLACEMENT BY END OF 2001. |
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| QUALITY AND VARIETY OF FOOD. COURTEOUS STAFF IN RESTAURANT (3/6/ 01) |
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| VERY GOOD STANDARD & SERVICE THROUGHOUT (6/6/01) | NOISY FAN DURING NIGHT. VERY SORRY-IT SHOULD HAVE BEEN SWITHCHED OFF | |
| FOOD (UNDATED/JUNE 01) |
NOISY FAN DURING NIGHT. VERY SORRY-IT SHOULD HAVE BEEN SWITHCHED OFF |
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| VERY IMPRESSIVE MENUS (6/6/01) - COMMENT FROM GROUP TRIP ORGANISER FOR 53 PAX | ||
| EXCELLENT FOOD. HELPFUL STAFF (10/6/01) | FAN IN BATHROOM DOES NOT WORK (SEE WEIRD). SWEETS IN REST NOT SERVED WITH APPROPRIATE EQUIPMENT (HOPE IT WASN'T FINGERS). OFF-DUTY STAFF ENTERED REST IN OUTDOOR CLOTHING (CAN'T REALLY COMMENT ON THIS ONE WITHOUT MORE DETAILS) | THANK YE HEAVENS 'COS THERE IS NO FAN IN THE BATHROOM! NUMBER 24 HAS AN OPENING SKYLIGHT (SORRY IT'S NOT STAINED GLASS) |
| THE PHOTOS IN THE RM (CLINT EASTWOOD). GOOD ARMCHAIR & BED. VERY NICE, VERY FILLING B'KFAST (12/6/01) | ||
| FOOD & SERVICE THROUGHOUT (14/6/01) | ||
| EXCELLENT ROOM, BAR & RESTAURANT (14/6/01) | SHOWER CONTROL (SORRY-BRAND NEW BATHROOM, THE SHOWER TEMP SETTING WAS TOO HIGH-BATH FINE THO'-NOW CORRECTED) | |
| PERSONAL SERVICE, EXCELLENT FOOD & CHOICE & GOOD ATMOSPHERE (15/6/01) | TOO MANYPICTURES IN THE ROOM, PREFER A MORE VICTORIAN THEME (WELL EITHER JULIA ROBERTS IS YOUR CUP OF TEA OR NOT-PITY SHE HASN'T DONE ANY COSTUME DRAMAS AS THAT WOULD HAVE SOLVED THE PROBLEM) | |
| COMFORT OF HOTEL AND ROOM. COURTESY OF ALL STAFF (15/6/01) | ||
| FOOD & SERVICE (WITH A SMILE) (17/6/01) | ||
| FRIENDLY, HELPFUL & EFFICIENT STAFF. LUXURY BED (18/6/01) | INSTRUCTIONS FOR THE CLOCK RADIOS (LAMINATED COPIES HAVE NOW ARRIVED). ELEVATED TV BRACKET (SEE JAN 2001-1ST COMMENT) | |
| FANTASTIC RM (SUITE). GREAT FOOD AND VERY ACCOMMODATING STAFF (23/6/01) | ||
| PLEASANT STAFF. GOOD FOOD. COMFORTABLE BED (23/6/01) | NO DOUBLE GLAZING. SEE 21/4/01 WINDOW COMMENTS (UPDATED JULY 1) | |
| CLEAN RM & VERY COMFORTABLE BED. LOVELY TOILETRIES. VERY GOOD B'KFAST (24/6/01) | STEAK WAS DISAPPOINTING (WE DID SUPPLY A SECOND ONE-FIRST FOOD COMPLAINT OF 2001, OUCH!) | |
| LOVELY FOOD. EFFICIENT, FRIENDLY SERVICE. COMFORTABLE RM & WONDERFUL BATHROOM (REFURB'D) (24/06/01) |
| GOOD | BAD | |
| EVERYTHING (3/5/01) | STEP FROM ROOM TO BATHROOM. THIS WILL BE REMOVED WHEN BATHROOM REFURBISHED IN AUG | |
| GOOD BED. PLEASANT STAFF-ALWAYS VERY HELPFUL (3/5/01) |
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| NICE WELCOME. VERY HELPFUL & EFFICIENT SERVICE - NOTHING COULD BE BETTERED (4/5/01) | ||
| EXCELLENT FOOD & STAFF. IMPRESSIVE BEDROOM, COMFORTABLE FURNISHINGS, GOOD CLEANLINESS (6/5/01) | ||
| EVERYTHING VERY GOOD (7/5/01) | ||
| BILLY NORMAN! ALL STAFF PLEASANT & HELPFULL. WONDERFUL STAY (7/5/01) | NO SLIP MAT IN BATH. NO IMMEDIATE PLANS TO PUT THESE IN ROOMS BUT YOU CAN USE THE BATH MATS (TOWELLED) | |
| GOOD SIZED ROOM (8/5/01) | NOISE FROM UPSTAIRS ROOM BEING REFURBISHED AT 8.45AM (SORRY IF YOU WANTED A LIE IN). BOOKED A SMOKING ROOM - GIVEN A N/S ROOM. WE ONLY HAVE A LIMITED NO OF SMKG ROOMS | |
| COMFORTABLE ACCOMMODATION (11/5/01) | BAR & MEAL SERVICE VERY POOR. THIS IS THE FIRST STAFF COMPLAINT RECEIVED THIS YEAR-NO ONE KNOWS WHY AS NO COMPLAINT MADE AT THE TIME-PLEASE LET US KNOW WHY | |
| EXCELLENT SERVICE & FRIENDLINESS (12/5/01) | VARIATION IN SHOWER TEMPERATURE & FLAPPING BATH SCREEN. YES YOU'RE RIGHT. FULL REFURB DUE AT THE END OF JULY | |
| EXCELLENT BATH. GOOD SERVICE, STANDARDS AND FACILITIES (15/5/01) | NO BIN IN ROOM (NOW ADDED). PLASTIC TURKEY IN SANDWICHES. NOT A CHANCE-WE ONLY USE FRESH TURKEY BREASTS FROM GLUTTON GRANGE (FARM) DOWN THE ROAD - CALL DAVID HOLLAND ON (01298) 83207 TO DISCUSS OR EVEN ORDER! | |
| FRIENDLY SERVICE & VERY GOOD EVENING MEALS (17/5/01) | MAKE HALF OF BAR NON SMOKING. WOULD BE NICE BUT VERY DIFFICULT IN PRACTICE AS PEOPLE MOVE ABOUT AND THE BAR IS NOT REALLY LARGE ENOUGH TO CREATE MEANINGFUL AREAS OF SEGREGATION | |
| BEING HERE (23/5/01) | NO COTTON BUDS IN THE ROOM (KINKY OR WHAT?) | |
| VERY NICE, HELPFUL STAFF (25/5/01) | NO CUPBOARD FOR CLOTHES. THESE HAVE NOW BEEN COMPLETED | |
| FOOD & STAFF REALLY GOOD (26/5/01) | MORE SHELVING IN THE BATHROOM. THIS WILL BE ADDED WHEN THE BATHROOM IS REF'B (LATE OCT) | |
| QUALITY OF FOOD. ROOM & SERVICE. VERY HAPPY WITH EVERYTHING (26/5/01) | SOFTER PILLOWS. OUR PILLOWS ARE NON-ALLERGY AND ARE VERY COMFORTABLE-FEATHER PILLOWS ARE SOFTER BUT NOT ACCEPTABLE TO EVERYONE | |
| FRIENDLY & HELPFUL STAFF. BEAUTIFUL ROOM (27/5/01) |
NO MINI BAR IN ROOM. AFTER HOURS RESIDENTS ARE USUALLY ABLE TO OBTAIN LOUNGE SERVICE OF DRINKS UNTIL AT LESAT MIDNIGHT (OR LATER DEPENDING ON THE NIGHT). LOUNGE SERVICE IS ALSO AVAILBLE OUT OF HOURS DURING THE DAY |
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| EXCELLENT STAY, FANTASTIC SERVIC. HIGHEST STANDARD OF FOOD & STAFF (27/5/01) | SOME ROAD NOISE AND SHOWER. SEE 21/4/01 WINDOW COMMENTS. THE BATHROOM IS DUE TO BE REFITTED DURING AUGUST/SEPTEMBER | |
| FABULOUS BED (27/5/01) | HOT WATER TAP SHRIEKS SOMETIMES (BUXTON BANSHEE-WE WILL INVESTIGATE) | POLTERGEIST IV -THE LOCAL PRIEST WILL ATTEND SOON |
| LOVELY BATHROOM. GOOD SELECTION OF HERBAL TEAS & CEREALS (27/5/01) | LATER BREAKFASTS. SEE 11/3/01 COMMENTS RE BREAKFAST TIMINGS | |
| EXCELLENT FOOD & IMPECCABLE SERVICE (28/5/01) | ||
| EFFICIENT STAFF & FRIENDLY SERVICE. THE QUALITY OF THE FITTINGS, ESPECIALLY IN THE BATHROOM WAS EXCELLENT (28/5/01) | ACCESS TO BED DIFFICULT. YEP, THE DOUBLE BED CAN ONLY BE ACCESSED FROM FROM SIDE, UNLESS ONE OF THE OCCUPANTS IS A DWARF DUE TO THE SLOPING CEILING.OTHERWISE THE ROOM IS ACE AND HAS REALLY FUNKY LIGHTING AS WELL AS PICCIES OF DREW BARRYMORE, YUM | |
| NICE ROOM, GOOD FOOD AND FRIENDLY STAFF (28/5/01) | 24 HOUR ROOM SERVICE NOT AVAILABLE AND NO MINI BAR IN ROOM. SEE MINI BAR COMMENTS 27/5/01. 24 HR ROOM SERVICE IS A REQUIREMENT OF 4/5 STAR HOTELS - WE'RE GOOD BUT NOT THAT GOOD-SERIOUSLY THO' OUR NO OF ROOMS DO NOT MAKE IT VIABLE FOR US TO OPERATE AS A 4 STAR HOTEL | |
| EXCELLENT SERVICE & FOOD. HAPPY, HELPFUL STAFF. FIRST CLASS ROOM. WOULD RECOMMEND HOTEL (31/5/01) |
| GOOD | BAD | |
| STAFF VERY FRIENDLY & OBLIGING (3/4/01) | EVENING MEAL SHOULD BE AVAILBLE AT 6PM. BAR & RESTAURANT SERVE FROM 6.30 & 7.30 - BOTH UNTIL 9.30PM-THE KITCHEN STAFF DON'T RETURN UNTIL 6PM, SO 6.30 IS THE EARLIEST PRACTICAL SERVICE TIME WHILST ENSURING MEALS UNTIL 9.30 | |
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CLEAN, ATTRACTIVE, WARM ROOM. LOTS OF TV CHANNELS. GOOD BREAKFAST (8/4/01) |
NOTHING | |
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PLEASANT LOCATION. LARGE ROOM, GOOD FACILITIES. GOOD RESTAURANT. 'CALM' OVERALL ATMOSPHERE (10/4/01) |
DELAY AT CHECK IN AS NO RECEPTIONIST. BAR NOT OPEN EARLY EVENING. THE RECEPTIONIST WAS DEALING WITH ANOTHER RESIDENT WHEN GUEST FIRST WALKED IN. BAR OPENS AT 6pm DAILY-LOUNGE SERVICE IS AVAILABLE BEFORE THIS TIME IF REQUIRED | |
| FRIENDLINESS & HELPFULNESS OF STAFF(14/4/01) | ||
| DINNER & CERTAIN BREAKFAST ITEMS ESPECIALLY GOOD. HELPFULNESS OF STAFF CONCERNING WALKING (14/4/01) | LIGHT IN BATHROOM FAULTY. SINK PLUG 'LOOSE'. ARMCHAIRS IN ONE BEDROOM BUT NOT THE OTHER. THE LIGHT FITTING (NEW IN DEC 2000) & PLUG HAVE BEEN REPLACED. SOME OF THE LARGE ROOMS ARE ABLE TO ACCOMMODATE ARMCHAIRS WHILST OTHERS ALLOW ONLY 'COMFY' CHAIRS-SOME OF WHICH WILL BE REPLACED IN JUNE 01 | |
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- - - - - - - - - - (15/4/01) |
DECORATION & LACK OF DOUBLE GLAZING. THOUGH THE DECOR IS OF A GOOD STANDARD WE AGREE THE COLOUR SCHEME IS IN NEED OF A REVAMP AND HAVE SCHEDULED THE ROOM FOR REDEC'N/NEW BATHROOM IN SEPT. DBL GLZG IS DIFFICULT GIVEN BUXTON'S CONSERVATION POLICY-WE HAVE SOURCED A WINDOW WE HOPE IS SUITABLE WHICH IF ACCEPTED BY THE COUNCIL (SEE 21/4/01) WILL BE INSTALLED AT THE SAME TIME. THE CARPET, BEDS & CURTAINS ARE ALL NEW | |
| BAR AND OVERALL ATMOSPHERE VERY NICE. BATHROOM & TILES (NEW BATHROOM) (17/4/01) | NO PLANTS OR PAINTINGS IN THE ROOM. PICTURES HAVE NOW BEEN PUT IN THIS BEDROOM WHICH IS ALSO DUE TO BE REDECORATED LATE MAY/EARLY JUNE | |
| BEAUTIFUL ROOM (SUITE). FIRST CLASS RESTAURANT & BAR (20/4/01) | ||
| VERY COMFORTABLE HOTEL WITH GOOD PUBLIC AREAS. VERY GOOD SERVICE & ENJOYABLE DINNER (21/4/01) | TOP PART OF THE BEDROOM WINDOW DIDN'T OPEN. TOILET ROLL HOLDER POORLY POSITIONED. A LOT OF THE OLD SASH WINDOWS ARE VERY TEMPREMENTAL BUT CANNOT BE READILY REPLACED DUE TO CONSERVATION AREA RESTRICTIONS. WE HOPE TO FIT A SUITABLE REPLACEMENT BY SEPT 2001. JULY UPDATE - WE ARE CURRENTLY IN NEGOTIATIONS WITH THE LOCAL PLANNING OFFICER. THE ENTIRE BATHROOM IS SCHEDULED FOR A REFITTING DURING AUG/SEPT 2001 | |
| CENTRAL LOCATION & EXCELLENT SERVICE (22/4/01) | ||
| VERY COMFORTABLE ROOM, BED & FACILITIES (27/4/01) |
NO SMALL SOAP SHELF IN SHOWER. NOW ADDED |
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| PLEASANT & HELPFUL STAFF. WARM, COMFORTABLE & WELL EQUIPPED ROOM. VERY GOOD FOOD (27/4/01) | NO GRASP HANDLE OR SHOWER MAT IN BATH. THE BATHROOM IS ONLY A COUPLE OF MONTHS OLD. GRASP HANDLES HAVE NOW BEEN ADDED (JUNE). SHOWER MATS MAY FOLLOW BUT NOT IN THE IMMEDIATE SHORT-TERM | |
| DELIGHTFUL HOTEL. GOOD FOOD & EFFICIENT SERVICE & COMMENABLE STAFF (29/4/01) | ||
| FRIENDLY STAFF (29/4/01) | WATER TEMPERATURE (?). ROOM NOT SERVICED ON ONE DAY. THIS WAS BECAUSE A "DO NOT DISTURB" NOTICE WAS DISPLAYED UNTIL 4PM-IT MAY NOT BE POSSIBLE TO SERVICE ROOMS AFTER THIS TIME UNLESS BY PRIOR ARRANGEMENT |
| GOOD | BAD | |
| EXCELLENT SERVICE, FRIENDLY STAFF. THE QUALITY AND CHOICE OF FOOD IS SECOND TO NONE (3/3/01) | NO COMPLAINTS | |
| VERY ATTENTIVE STAFF. LUXURY BATHROOM (4/3/01) | INSTALL A RAZOR POINT. WHAT A DOPEY LOT WE ARE! A BEAUTIFULLY REFURBISHED BATHROOM AND WE FORGOT THE SHAVER POINT-S/B DONE SOON (AT LEAST WE REMEMBERED THE WC) | |
| EVERYTHING, ESP FOOD & SERVICE (4/3/01) | ||
| FRIENDLINESS & GOOD HUMOUR OF STAFF (5/3/01) | PART OF THE BAR SHOULD BE NON-SMOKING. IN AN IDEAL WORLD YES BUT DIFFICULT IN PRACTICE THO' THE RESTAURANT IS 100% NON SMOKING | |
| ATTENTIVENESS & FRIENDLINESS OF ALL STAFF. EXCELLENT DECOR & STANDARD OFROOMS (5/3/01) | ||
| HIGH STD OF ALL STAFF. GOOD VEGETARIAN MENU (5/3/01) | POSSIBLY LARGER DRAWERS FOR FOLDED SHIRT. ALL ROOMS HAVE WARDROBES WITH FITTED HANGERS TO ACCOMMODATE SHIRTS, ETC | |
| EXCELLENT BREAKFAST AND FRIENDLY SERVICE (5/3/01) | BLACKOUT LINING IN BEDROOM CURTAINS TO KEEP STREET LIGHTS AND SUN OUT | EITHER THERE'S A WAR ON OR WE HAVE VAMPIRES |
| SUPER ROOM, SUPER FOOD, EXCELLENT SERVICE (9/3/01) | NO SWIMMIMG POOL OR GYM (NO PLANS AT THE MOMENT). HELP WITH BAGS. PORTERAGE IS MENTIONED ON OUR REGISTRATION FORMS AS BEING "FREE" SO AS NOT TO DISCOURAGE PEOPLE FROM REQESTING IT. WE DO ASK PEOPLE IF THEY NEED HELP THOUGH ADMITTEDLY NOT IN EVERY SINGLE CASE | |
| PLEASANT AND HELPFUL STAFF (9/3/01) | NO AVAILABILITY OF LOCAL MAP. RECEPTION HAS COMPLIMENTARY COPIES OF BUXTON STREET GUIDE AS WELL AS OTHER GUIDES FOR SALE. YOU ONLY HAVE TO ASK THE PLEASANT AND HELPFUL... | |
| GOOD FOOD. POLITE FRIENDLY STAFF. NICE ROOM & EXCELLENT FACILITIES (11/3/01) | LATER BREAKFAST. LAST ORDERS ARE TAKEN @ 9.15 (W/E). SORRY BUT LATER TIMINGS ARE NOT PRACTICAL DUE TO SUBSEQUENT RESTAURANT & KITCHEN USE | |
| WARMTH AND FRIENDLINESS (11/3/01) |
NO FRESH FRUIT AT BREAKFAST. CARVERY NOT TO BE CLEANED UNTIL DINERS HAVE FINISHED THEIR EVENING MEAL. FRUIT IS AVAILABLE BY REQUEST, THE REST IS TOO HOT TO KEEP IT IN FOR LONG PERIODS. SORRY IF WIPING DOWN THE CARVERY IS OFF-PUTTING. AS DINERS MAY NOT FINISH SWEETS UNTIL 11PM THE STAFF WOULD HAVE AN EVEN LONGER DAY. |
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| THE STANDARD OF ACCOMMODATION & QUALITY OF MEALS (14/3/01) | ||
| COMFORTABLE & CLEAN ROOMS (14/3/01) | ||
| EVERYTHING (17/3/01) | ||
| GOOD FOOD & SERVICE. VERY PLEASANT ROOM & FACILITIES. FRIENDLY, HELPFUL STAFF (17/3/01) | NO LUGGAGE ASSISTANCE. PORTERAGE IS MENTIONED ON OUR REGISTRATION FORMS AS BEING "FREE" SO AS NOT TO DISCOURAGE PEOPLE FROM REQESTING IT. WE DO ASK PEOPLE IF THEY NEED HELP THOUGH ADMITTEDLY NOT IN EVERY SINGLE CASE | |
| WARM, COMFORTABLE ROOM. PLEASANT STAFF (23/3/01) | ||
| NICE, CLEAN ROOM. EXCELLENT FOOD. PLEASANT STAFF, 1ST CLASS SERVICE (25/3/01) | NO RUBBER SLIP MAT IN SHOWER. NO IMMEDIATE PLANS TO PUT THESE IN ROOMS YET BUT WE ARE INVESTIGATING | |
| EVERYTHING EXCELLENT (26/3/01) | ||
| GOOD LOCATION. PLEASANT & HELPFUL STAFF/MANAGEMENT. VERY GD FOOD (31/3/01) |
| GOOD | BAD | |
| VERY NICE HOTEL. WOULD CERTAINLY CAME AGAIN (4/2/01) | SOME PEOPLE IN THE LOUNGE WERE A BIT NOISY. WE MOVE RESIDENTS OUT OF THE BAR INTO THE LOUNGE WHEN THE BAR IS LOCKED. NATURALLY THEY CAN APPEAR A BIT LOUD, ESP IF YOU'VE HAD A QUIET HOUR OR TWO IN THE LOUNGE PRIOR TO THEIR ARRIVALI | |
| SUPERB FOOD. VERY FRIENDLY, COMFORTABLE HOTEL (4/2/01) | A BATH. NOT SURE ABOUT THIS ONE, THE ROOM HAS A BATH UNLESS THE SALMON PINK COLOUR IS OFF- PUTTING | |
| PEACEFUL ATMOSPHERE, EXCELLENT BREAKFAST (9/2/01) | ||
| VERY FRIENDLY RECEPTION STAFF. COMFORTABLE BED. NICE FACILITIES (11/2/01) | NO VEGETARIAN SAUSAGES ON BREAKFAST MENU. GOOD POINT - OUR NEW BREAKFAST MENU DUE IN AUGUST SHOULD CONTAIN 2 SPECIFIC ITEMS FOR VEGETARIANS IN ADDITION TO TOMATOES, MUSHROOMS, BEANS & EGGS | |
| EXCELLENT FOOD. STAFF VERY PLEASANT & HELPFUL-VERY IMPRESSIVE (11/2/01) | ||
| BREAKFAST-GREAT FOOD, SERVICE & SELECTION (18/2/01) | MORE COFFEE & MILK IN ROOM. RECEPTION WILL HAPPILY ISSUE UNLIMITED SUPPLIES OF TEA, COFFEE, ETC. WE WILL MAKE MENTION OFTHIS FACT ON THE THE NEW ROOM INSTRUCTIONS COMING IN SEPTEMBER | |
| CLEANLINESS. HAPPY STAFF. WONDERFUL SERVICE AND HIGH STANDARD OF ROOM (SUITE) (18/2/01) |
ICED JUGS FOR
MILK AT BREAKFAST. ALSO NO SEMI-SKIMMED OR SKIMMED MILK AVAILABLE.
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| COURTEOUS & FRIENDLY ATMOSPHERE (19/2/01) | TOO HOT. YEAH MAYBE BUT SOMEBODY IS BOUND TO REQUEST EXTRA BLANKETS THE FOLLOWING NIGHT! | |
| LARGE, LIGHT ROOM. GOOD CARPET. HELPFUL SERVICE (20/2/01) | NO TV REMOTE UPON ARRIVAL. VARIOUS MINOR 'NEW BATHROOM' TEETHING PROBLEMS (POSITION OF SPOTLIGHTS, SHOWER DOOR SEAL, ETC). ALL PROBLEMS NOW RECTIFIED | |
| GOOD STAFF ATTITUDE-WELCOMING, CHEERFUL, FRIENDLY & HELPFUL. WARM & COSY HOTEL. VERY COMFORTABLE (21/2/01) | THE MANNER IN WHICH NEARBY TABLES WERE CLEARED AT BREAKFAST WHILST STILL EATING. | ` |
| VERY GOOD DINNER & BREAKFAST WITH EXCELLENT SERVICE. GOOD ROOM DECOR & (SHOWER) BATHROOM (24/2/01) | LARGER ROOM PREFERED WITH BATH/SHOWER, FAILURE TO ADVISE AT CHECK-IN THAT THERE WAS NO BATH. OUR SUPERIOR ROOMS ARE MUCH LARGER THOUGH THIS ROOM IS ONE OF THE SMALLEST. THE PROVISION OF BATH AND SHOWER IS A REQUIREMENT OF 4 STAR HOTELS-BY NEXT EASTER 90% OF OUR ROOMS WILL HAVE BOTH. | |
| FRIENDLY SERVICE & GOOD FOOD. BEAUTIFUL ROOM (SUITE) (25/2/01) | ||
| FOOD & SERVICE (26/2/01) | SINK PLUG DID NOT FIT. SORRY-IT DOES NOW |
| GOOD | BAD | |
| EXCELLENT FOOD THROUGHOUT & PLEASANT SERVICE. A THOROUGHLY ENJOYABLE STAY (1/1/01) | TV POSITION TOO LOW. OUR TVS ARE PLACED ON A FLAT SURFACE AT WORKTOP HEIGHT. TO RAISE THEM WOULD MEAN WALL BRACKETS WHICH WE CONSIDER UNSIGHTLY,ESP AS THE TVS ARE 20" | |
| COMFORTABLE BED & GOOD SIZED ROOM (1/1/01) | NO COLD MEAT/CHEESE/CROISSANTS FOR CONTINENTAL B'KFAST (WE PROVIDE YOGURTS, JUICE, PRUNES, GRAPEFRUIT ETC. THE DEMAND FOR CHEESE ETC IS NEGLIGIBLE & WASTAGE WOULD NOT JUSTIFY THEIR PRESENCE). NO HOT WATER DURING AFTERNOON (PLATE HEAT EXCHANGER FAULT-REPAIRED BY EVENING). DIFFICULT TO ACCESS MODEM POINT - YES IT IS IN THIS ROOM. WE HAVE PROVIDED PLUG IN MODEM ADAPTORS WHICH SHARE THE EXISTING 'PHONE POINTS, WHICH WERE ORIGINALLY NOT POSITIONED FOR REGULAR ACCESS. IT WOULD NOT BE PRACTICAL TO RE-POSITION/RE WIRE THE POINTS WHICH ARE DIFFICULT TO ACCESS | |
| CLEAN, LARGE ROOM. GOOD FOOD (23/1/01) | ||
| EVERYTHING 1ST CLASS. CLEAN & PLEASANT (27/1/01) | ||
| FRIENDLINESS & EFFICIENT STAFF THROUGHOUT. COMFORT OF ACCOMMODATION. VERY GOOD STANDARDS & FACILITIES (24/1/01) | NO FLOWERS OR ORNAMENTS ON CARVERY CABINETS WHEN NOT IN USE. THE CABINETS ARE ALWAYS USED AT LEAST ONCE A DAY AND TAKE A COUPLE OF HOURS TO COOL DOWN. FLOWERS, ETC WOULD HAVE TO BE REMOVED AT LEAST ONCE A DAY |
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