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GUEST COMMENTS (2002)
Guest Comments (Main Page)
Guest Comments (2008)
Guest Comments (2001)
Guest Comments (2000)
The Good, The Bad and The...
December 2002
November 2002
October 2002
September 2002
August 2002
July 2002
June 2002
May 2002
April 2002
March 2002
February 2002
January 2002
December 2002:
| GOOD | BAD | |
November 2002:
| GOOD | BAD | |
| FANTASTIC STAFF, SUBERB FOOD (02/11/02) | BED IN ROOM 33 UNCOMFORTABLE | |
| (10/11/02) DECOR & STANDARDS | Food too highly priced | |
| (05/11/02) VERY HELPFUL RECEPTIONIST & ROOM | MAKE IT ALL NO SMOKING | |
| (07/11/02) EVERYTHING WONDERFUL | Loo seat wobberley | |
| (17/11/02) OVERALL FRIENDLINESS , GOOD FOOD & ROOMS | Buxton water in rooms | |
| (10/11/02)DELIGHTFULL ROOM, FRIENDLY RECEPTION STAFF & BAR STAFF | Stay spoilt by lack of communication between reception & restaurant for evening meal times | |
| (14/11/02) GENREAL GOOD TASTE EVERYTHING 1ST CLASS |
October 2002:
| GOOD | BAD | |
| FOOD, CLEANLINESS & VERY HELPFUL STAFF (1/10/02) | ALTHOUGH ROOM WAS NEW THERE WAS A DRAUGHT | |
| THE EXTREMELY FRIENDLY & COURTEOUS STAFF (210/02) | A MORE POWERFUL SHOWER | |
| THE POLITENESS OF THE STAFFMEALS WERE FIRST CLASS (3/10/02) | STAINED CARPET | |
| THE FRIENDLY STAFF (3/10/02) | NO VIEW FROM THE ROOM WINDOW | |
| GOOD ACCOMMODATION, GOOD BREAKFAST (8/10/02) | NEW ZEALAND BUTTER PATS FOR BREAKFASR, WHAT IS WRONG WITH BRITISH BUTTER (PLEASE FIND SUPPLIER OF OF UK BUTTER PATS) | |
| THE FOOD & SERVICE IN THE RESTAURANT (09/10/02) | NO VENTILATION IN BATHROOM | |
| EVERTHING WAS VERY GOOD (11/10/02) | ROOM NOISY DUE TO TRAFFIC | |
| FRIENDLY STAFF VARIED MENU COMFORTABLE ROOMS (11/10/02) | ||
| STPLEASANT ATTITUDE OF ALL STAFF GOOD VARIED MENU (11/10/02) | ||
| TRULY WONDERFUL HOLIDAY DUE TO THE STAFF THEY MADE EVERY ONE FEEL THEY WERE SPECIAL (12/10/02) | ||
| COURTEOUS STAFF OUTSTANDING CHOICE OF FOOD COMFORTABLE ROOMS (14/10/02) | ||
| THE HELPFUL, HAPPY STAFF (14/10/02) | THE PHONE WAS NOT THAT EASY TO USE | |
| THE FRIENDLINESS OF ALL THE STAFFCOMFORTABLE ROOM (14/10/02) | ||
| CLEANLINESS & GENERAL DECOR OF ROOM (19/10/02) | ROOM INFORMATION MISSING (NOW ADDED) | |
| LOCATION OF HOTEL, FRIENDLYSTAFF GOOD FOOD & SERVICE (21/10/02) | POOR BATHROOM COMPARED TO MAIN BEDROOM | |
| IN GENERAL AN EXCELLENT HOTEL, WITH PLEASANT SURROUNDINGS & FACILITIES. vERY GOOD FOOD & SERVICE (21/10/02) | PROBLEMS WITH TABLE RESERVATIONS ON BOTH NIGHTS OF OUR STAY (SORRY) | |
| THE STAFF WERE FRIENDLY & EFFICIENT. THEY WENT OUT OF THEIR WAY TO ACCOMMODATE OUR REQUIREMENTS WHICH WERE QUITE NUMEROUS AS WE HAVE AN 8MONTH OLD BABY (2/10/02) |
THIRD FLOOR ROOMS WITH SLOPING CEILINGS NOT NECESSARILY THE BEST WHEN YOU HAVE A SMALL BABY, WE KEPT BUMPING OUR HEADS |
|
| FRIENDLY & HELPFUL STAFF (21/10/02) | ||
| GOOD FOOD (27/10/02) | ROOM NOT REALLY BIG ENOUGH FOR A FAMILY OF 6 (OF COURSE IT ISN'T BUT IF YOU DON'T WANT TO PAY FOR 2 ROOMS...) & WHY IS THE BAR MAN ALWAYS SO GRUMPY (HAVE YOU MET HIS PARTNER) | |
|
FRIENDLY STAFF, EXCELLENT ACCOMMODATION, SUPERB FOOD (31/10/02) |
NOTHING, EXCEPT THE WEATHER (PEAK DISTRICT WAS ON THE EQUATOR 325 MILLION YRS AGO) |
September 2002:
| GOOD | BAD | |
| GOOD BREAKFAST, SERVICE AT BREAKFAST FRIENDLY CARING STAFF (1/9/02) | TO HAVE THE BOTTOM BED SHEET SMOOTHED OUT FLAT EACH DAY | |
| FRIENDLY STAFF (4/9/02) | DOUBLE GLAZING ON WINDOWS TO DEADEN THE TRAFFIC NOISE | |
| FRIENDLY STAFF, THE HELPFULNESS TOWARDS US & OUR 3YR OLD SON ESPECIALLY IN THE DINING ROOM (5/9/02) | ||
| POLITE & HELPFUL STAFF (7/9/02) | ||
| ROOM, SERVICE & FOOD ALL GOOD (/9/02) | ||
| WONDERFUL SERVICE, THE WARM & FRIENDLY WELCOME WAS MUCH APPRECIATED (09/9/02) | ||
| FIRST CLASS FOOD, AS TO THE STAFF BOTH ANWAR & NICKY WENT THAT EXTRA "MILE" AS DID THE SENIOR LADY (11/9/02) | HAND RAILS IN BATHS FOR THE "GOLDEN OLDIES" | |
| PLEASANT & EFFICIENT RESTAURANT STAFF, ROOM SMASHING EVERYTHING WAS OF A HIGH STANDARD (12/9/02) | ||
| CHEERFULNESS OF THE STAFF DELIGHTFUL FOOD PROVIDED BY THE CHEFS, COMFORTABLE BEDROOMS (12/9/02) | ||
| LOVELY ROOM EXCELLENT FOOD POLITE & PLEASANT STAFF (13/9/02) | ||
| BEAUTIFUL HOTEL, PEACE & QUIET, THE FRIENDLY STAFF, THE FOOD, EVERYTHING WAS TRULY EXCELLENT (13/9/02) | DINNER AT 6PM INSTEAD OF 7PM | |
| LOVELY FOOD, FRIENDLY STAFF THANK YOU (13/9/02) | b | |
| EVERYTHING WAS EXCELLENT FORM THE MENU CHOICES TO THE POLITE & FRIENDLY STAFF (13/9/02) | ||
| THE CLEANLINESS & STANDARD OF ROOM, THE GOOD FOOD. WE WILL BE BACK (13/9/02) | LESS HEAVY TRAFFIC ON THE ROAD IN THE EARLY MORNING | |
| THE STAFF & THE FACT THAT NOTHING WAS TOO MUCH TROUBLE FOR THEM. COMFORT OF ROOM & LAST BUT NOT LEAST THE FOOD WAS SUPERB (13/9/02) | A KEY BOX AT RECEPTION TO PUT THE KEYS IN WOULD BE MORE SECURE THAN JUST LEAVING THEM ON THE RECEPTION COUNTER TOP | |
| THE FOOD THE HOTELS LOCATION, COMFY ROOM, FANTASTIC FOOD (13/9/02) | ||
| THE QUALITY & VARIETY OF THE MENU. FRIENDLY HELPFUL STAFF. (13/9/02) | ||
| GREAT BEER & FOOD HAPPY STAFF, THE LOUNGE IS A HAVEN OF TRANQUILITY (15/9/02) | SOME SUBDUED LIGHTING TO GIVE THE RESTAURANT ATMOSPHERE | |
| THE FOOD & THE PLEASANT STAFF (16/9/02) | THE MOST UNCOMFORTABLE BEDS WE HAVE EVER SLEPT IN, THE NOISE FROM THE WATERPIPES & THE DOOR RATTLES WHEN STAIRS ARE USED | |
| LOVELY BATHROOM, WARM TOWELS, FRIENDLY STAFF (20/9/02) | BEING GREETED BY A PILE OF LAUNDRY READY FOR WASHING (WE WERE IN ONE THE LOWER GROUND FLOOR ROOMS) | |
| THE WARM WELCOME ON ARRIVAL AND THROUGHOUT THE WEEK, EVERYTHING WAS EXCELLENT (21/9/02) | ||
| HELPFUL STAFF (21/9/02) | THE FIXING OF A SHELF OVER THE WASH BASIN IN BATHROOMcnb | |
| YOUR WONDERFUL STAFF (21/9/02) | UP GRADE THE BATHROOM (SORRY I JUST READ THE PARAGRAPH THAT SAYS REFURBISHMENT IS ON GOING INCLUDING THE UPGRADING OF ALL BATHROOMS) | |
| FRIENDLINESS OF ALL THE STAFF (21/9/02) | ||
| VERY PLEASANT & FRIENDLY STAFF. LOVELY FOOD (21/9/02) | ADDITION OF A HAND RAIL OVER BATHcnb | |
| EXCELLENCE OF THE FOOD (21/9/02) | ROOM VERY HOT EVEN WITH RADIATOR SWITCHED OFF | |
| FRIENDLY & HELPFUL STAFF EXCELLENT FOOD WOULD RECOMMEND TO ALL (21/9/02) | ||
| VARIETY & STANDARD OF FOOD (21/9/02) | ||
| GOOD FOOD COMFORTABLE ROOM CHARMING & EFFICIENT SERVICE FROM STAFF(21/9/02) | ||
| CLEANLINESS, GOOD FOOD EXCELLENT CHOICE (23/9/02) | ||
| THE EXCELLENT FOOD & THE FRIENDLY STAFF(27/9/02) | ||
| THE DAILY TRIPS OUT INTO THE BEAUTIFUL COUNTRY SIDE (27/9/02) | ||
| THE QUALITY OF SERVICE (27/9/02) | NO DOUBLE GLAZING | |
| EVERYTHING WAS EXCELLENT BUT FOR ME IT WAS THE FOOD (27/9/02) | ||
| FRIENDLINESS &HELPFULNESS OF THE STAFF(28/9/02) | ||
| WONDERFUL HELPFUL STAFF & EXCELLENT FOOD(21/9/02) | I HAD TO THINK LONG & HARD TO ANSWER THIS ONE SO NOTHING MUCH | |
| NOTHING (29/9/02) | SHOULD HAVE BEEN INFORMED THAT THE ROOM WAS ON LOWER GROUND FLOOR, DIRTY LINEN PILED OUTSIDE LAUNDRY ROOM FOR ALL TO SEE "HORRID" (THAT'S THE LAUNDERED STUFF!!) | |
| EXCELLENT FOOD GOOD CHOICE OF SAME FRIENDLY & HELPFUL STAFF EXCELLENT STANDARD OF RPOOMS OUR GROUP OF 40 WERE VERY IMPRESSED (30/9/02) | REDUCE WINE & BAR PRICES | |
| NICE COMFORTABLE BED ROOM (29/9/02) | SOME SORT OF SEAT IN BATHROOM | |
| FRIENDLY & RELAXING ATMOSPHERE (29/9/02) | UNCOMFORTABLE MATTRESS | |
| OUTSTANDING FOOD ESPECIALLY VEGETARIAN OPTIONS, VERY COMFORTABLE EXCELLENT SERVICE & AMENITIES (29/9/02) | ||
| ALL ROUND QUALITY OF SERVICE EXCELLENT FOOD CLEANLINESS OF ROOMS CHEERFUL STAFF (30/9/02) | NO DOUBLE GLAZING | |
| GOOD & FRIENDLY ATMOSPHERE EXCELLENT FOOD (30/9/02) | A LARGER LOUNGE | |
| THE WARM WELCOME ON ARRIVAL AND THROUGHOUT THE WEEK, EVERYTHING WAS EXCELLENT (21/9/02) |
August 2002:
| GOOD | BAD | |
| BUXTON ITSELF. HOTEL LIVING UP TO THE WEB SITE (1/8/02) | IFFY LIFT (ONLY BEEN OUT OF ACTION ONCE IN LAST 3 YEARS - FOR 15 HOURS) . CREAKY STAIRS | |
| PERFECT, SPACIOUS ROOM. COURTEOUS STAFF. (1/8/02) | NO MINI BAR. ADD BATH ROBES | |
| PLEASANT & WILLING STAFF (1/8/02) |
|
|
| PERSONNAL APPROACH ON CHECK IN. FOOD, BAR, STAFF EXCELLENT (1/8/02) | ||
| PLEASANT & WILLING STAFF, GOOD FOOD & SERVICE (1/8/02) | ||
| CLEANLINESS, PLEASANT STAFF, GOOD FOOD (2/8/02) | SMALLER TABLES IN DINING ROOM TO ALLOW FOR CHOICE OF SEATING (IT WOULD BE SAME NO OF SEATS, SO NO ADITIONAL CHOICE) | |
| FRIENDLY & HELPFUL STAFF EXCELLENT FOOD, FIRST CLASS ROOM (2/8/02) | PERHAPS SOME EVENING ENTERTAINMENT | |
| EVERYTHING ABOUT OUR STAY WAS FIRST CLASS (2/8/02) | ||
| PLEASANT & HELPFUL STAFF(2/8/02) | SOME EVENING ENTERTAINMENT | |
| COMFORTABLE ROOMS GOOD FOOD PLEASANT STAFF (2/8/02) | ENTERTAINMENT IN EVENING | |
| FRIENDLINESS & HELPFULNESS OF THE STAFF (2/8/02) | REMOVAL OF SOME OF THE PHOTOGRAPHS IN ROOMS | |
| BEAUTIFUL ROOM (23) ROBES & CHOCOLATES A LOVELY TOUCH (11/8/02) | BOTTLED WATER IN ROOM & GLASS TUMBLERS INSTEAD OF PLASTIC - (THE DISPOABLE PLASTIC ONES ARE MEANT FOR USE IN THE BATHROOMUSE FOR SAFETY REASONS) | |
| FRIENDLY, HELPFUL STAFF (11/8/02) | LATER BREAKFAST TIMES | |
| FOOD EXCELLENT STAFF WONDERFUL (13/8/02) | ||
| PLEASED WITH EVERYTHING ESPECIALLY THE SERVICE IN THE DINING ROOM (16/8/02) | BATHRROM NOT TO THE HIGH STANDARD OF THE BEDROOM | |
| THE SERVICE, THE COMFORT, THE FOOD (16/8/02) | ||
| WARMTH & FRIENDLINESS OF THE STAFF 22(/8/02) | ||
| CLEAN, WELL APPOINTED BATHROOM, VARIED & IMAGINATIVE VEGETARIAN MEALS (23/8/02) | ||
| WHEN THE CHILDREN WENT TO SLEEP, THE HELPFUL STAFF. TAILORING THE FOOD TO SUIT THE CHILDREN (20/8/02) | STOP THE STAIRS SQUEAKING (CAN'T, IT'S A CONSERVATION AREA AND WE'D NEED PLANNING PERMISSION) | |
| LOVELY CLEAN TIDY ROOM, GOOD FOOD & FIRS CLASS SERVICET (/8/02) | ||
| THE ROOM WAS VERY SPACIOUS CLEAN & WELL MAINTAINED. STAFF VERY FRIENDLY & HELPFUL (23/8/02) | NO DOUBLE GLAZING | |
| SERVICE & FOOD EXCELLENT (23/8/02) | ||
| BILLY FINDING US A ROOM NEAR A LIFT (23/8/02) | EVENING MEALS RATHER LATE 7.00PM (THAT'S WHY THEY'RE CALLED EVENING MEALS) | |
| FRIENDLY & ATTENTIVE STAFF (25/8/02) | A SPECIAL MENU FOR WHEN THEATRE SEASON IS ON WOULD HELP TO QUICKEN MEALS FOR THEATRE GO-ER (PRE THEATRE DINING AVAILABLE BY ARRANGEMENT) | |
| BRILLIANT STAFF (25/8/02) | TOO MANY PICTURES IN ROOM ALTHOUGH THEY ARE GOOD PICTURES ALL THE SAME | |
| VERY NICE HOTEL, BEAUTIFULLY DEC0RATED. FRIENDLY STAFF (25/8/02) | ||
| EFFICIENT DINING ROOM (25/8/02) | TEMPERATURE OF THE ROOM EXCESSIVELY HIGH (USE THE THERMOSTATIC VALVE FITTED TO THE RADIATOR), NOISE FROM TRAFIC, WATERPIPES & CREAKY FLOOR BOARD | |
| FRIENDLY & OBLIGING STAFF (27/8/02) | A HAND RAIL NEAR THE TWO STEPS ON SECOND FLOOR LANDING (CONVERTING TO A REST HOME SOON) | |
| PLEASENT ROOM (27/8/02) | RESTAURANT SERVICE | |
| EXCELLENT FACILITIES, FRIENDLY HELPFUL STAFF, GOOD FOOD (28/8/02) | FIT A FLY SCREEN TO THE BATHROOM WINDOW TO STOP WASPS (NEST REMOVED) | |
| EVERYTHING (29/8/02) | ||
| FOOD & ALL ROUND COURTESY (29/8/02) | SOME ENTERTAINMENT IN THE EVENINGS | |
| FOOD & SERVICE(30/8/02) | EARLIER DINNER | |
| THE BED (30/8/02) | POOR TV POSITION & VERY POOR SHOWER | |
| WARM WELCOME COMFORTABLE BROOMS WE WERE LOOKED AFTER VERY WELL(30/8/02) | ALIDANTE COOKED VEGETABLES ARE NOT TO EVERYONES TASTE | |
| CLEANLINESS, COMFORT & VALUE(31/8/02) | ||
| THE HOTEL'S AMBIENCE GOOD, STAFF WERE PLEASANT & SERVICE OFFERED WAS SUPERB(31/8/02) | DID NOT THINK THAT ROOM 18 WARRANTED THE SUPERIOR TITLE AS THE OUTLOOK WAS VERY POOR (REAR VIEW OF GARDENS - LIKED BY MANY). FURNITURE NOT COORDINATED | |
| VERY PLEASED WITH OUR STAY CLEAN & COMFORTABLE ROOMS PLEASANT STAFF GOOD FOOD (30/8/02) |
|
July 2002:
| GOOD | BAD | |
| EXCELLENT FOOD, STAFF. CLEANLINESS. HAPPY ATMOSPHERE (4/7/02) | NO NON SMOKING AREA IN BAR. NO ENTERTAINMENT. | |
| WONDERFUL FOOD, V PLEASANT STAFF. RADIOS IN ROOMS (4/7/02) | POSSIBLY SOFTER PILLOWS BUT NOT ESSENTIAL | |
| EXCELLENT FOOD. FRIENDLINESS & HELFULNESS OF STAFF (4/7/02) | POSSIBLY EVENING ENTERTAINMENT | |
| HELPFULNESS OF RECEPTION STAFF (4/7/02) | NO PORRIDGE (BLAME GOLDILOCKS, SERIOUSLY THO' SORRY WE RAN OUT). TV NOT VISIBLE FROM BED, NEEDS A WALL MOUNT (WE'RE NOT FANS OF THESE, ESP FOR 20" SCREENS, THEY TEND TO LOOK UGLY) | |
| COMFORTABLE ROOM & PET FRIENDLINESS OF HOTEL (6/7/02) | ||
| VERY COMFY BED (6a). NICE CHOICE OF FILM STAR PICTURES IN ROOM (7/7/02) | POOR CHOICE OF FILM STAR PHOTOS, PARTNER WOULD HAVE PREFERRED A FEMALE | |
| ATMOSPHERE, FRIENDLY STAFF & ENOUGH OF THEM, GOOD FOOD. COMFORTBALE MATTRESS (MALE VIEW) (7/7/02) | HARD/UNCOMFORTABLE MATTRESS (FEMALE VIEW) (SUGGEST CHANGE OF PARTNER) | |
| FRIENDLY, HELPFUL STAFF. FOOD V GOOD - LARGE PORTIONS (7/7/02) | ROOM NOT SERVICED ON SAT (SORRY). HOT WATER PROBLEM SAT MORNING (SORRY, AGAIN - BOILER BREAKDOWN) | |
| ROOM, PLEASANT, HELPFUL STAFF. (8/7/02) | VARIABLE SHOWER TEMPERATURE (DOES HAPPEN ON OCCASION WHEN MAX DEMAND) | |
| HELPFUL & PLEASANT STAFF (12/7/02) | ||
| PLEASANT & FRIENDLY STAFF. DELICIOUS VEGTN MEALS (12/7/02) | ||
| HAPPY ATMOSPHERE CREATED BY FRIENDLINESS OF STAFF. EXCELLENT FOOD (12/7/02) | ||
| ATTENTIVE & POLITE STAFF (12/7/02) | ||
| PLEASANT STAFF. GENERAL CLEANLINESS OF HOTEL. ROOM & FACILITIES. GREAT FOOD (12/7/02) | AIR DUCT O/S WINDOW, PARTIALLY BLOCKING VIEW | |
| FRIENDLY SERVICE (13/7/02) | NO DOUBLE GLAZING | |
| GOOD LOCATION. SMART PROFESSIONAL RECEPTION STAFF. COMFORTABLE ROOM (14/7/02) | ABSENCE OF CRESS IN EGG & CRESS SANDWICH. SOME BAR STAFF INATTENTIVE (CONCENTRATION IS REQD TO COMPLETE A CROSSWORD) | |
| THE BREAKFAST SERVICE (15/7/02) | THE CLEAN LINEN ON THE SHELF O/S OUR ROOM | |
| FRIENDLY STAFF. CLEAN ROOM. (16/7/02) | MORE POWERFUL SHOWER | |
| CLOCK RADIO IN ROOM (19/7/02) | NO CHAIR IN BATHROOM. MASONARY BEES (WASPS ACTUALLY) IN STONEWORK ABOVE BEDROOM WINDOW (HOPEFULLY ON THE O/S! ALWAYS GET A FEW DURING AUG/SEP) | |
| EVERYTHING MORE THAN SATISFACTORY (19/7/02) | ||
| EXCELLENT FOOD & ROOMS (19/7/02) | MORE LOUNGE FACILITIES | |
| WONDERFUL, VARIED FOOD. KIND, PLEASANT STAFF. PLEASANT, WELL MAINTAINED ROOM (19/7/02) | LOOSE WARDROBE DOOR - FIXED WITHIN 24 HRS | |
| EXCELLENT VARIETY OF FOOD & FRIENDLY SERVICE (19/7/02) | MORE LOUNGE FACILITIES | |
| VARIETY OF GOOD FOOD. PLEASANT STAFF (19/7/02) | NO RUBBER BATH MATS PLEASE USE THE TOWEL BATH MATS) | |
| PLEASANT ATMOSPHERE & GENERAL FRIENDLINESS (19/7/02) | VENT O/S ROOM. NO EXTRACTOR FAN IN ROOM | |
| ROLL TOP BATH. FRIENDLY & HELPFUL STAFF. GREAT BREAKFAST (20/7/02) | HARD LOO ROLL (IT'S HAPPY SHOPPER USUALLY). WALLPAPER | |
| WELCOMING & CHEERFUL STAFF. PROVISION OF EARLY DININGDURING FESTIVAL (20/7/02) | MORE COMFORTABLE ARMCHAIRS IN ROOM | |
| VERY GOOD BAR MEAL (21/7/02) | INFERIOR ROOM - CERTAINLY NOT SUPERIOR (SUPERIOR RMS ARE EITHER LARGER, REFURBISHED OR ENJOY BETTER ASPECTS, THIS ONE IS FULLY REFURBISHED. SMALL SPACE WITH OVER POWERING GROTESQUE PICTURES (ARE YOU RELATED TO BRUCE WILLIS? - NOTHING WRONG WITH DEMI MOORE MATE) | |
| FRIENDLY & HELPFUL STAFF. PROMPT & EFFICIENT SERVICE (21/7/02) | LESS RICH DESSERTS | |
| EXCELLENT FOOD. FILM STAR PHOTOS - A POINT OF INTEREST (25/7/02) | NO AIR CON IN RESTAURANT | |
| CHOICE & QUALITY OF MEALS. ATTENTIVE STAFF (26/7/02) | MORE BATHROOM SHELVES. AIR CON IN BEDROOMS OR ALTERNATIVE VENTILATION | |
| STAFF (26/7/02) | ROOMS NOT ALL AS NICE AS EA OTHER (ONE WAS SUPERIOR, THE OTHER A STD ONE. ADD DOUBLE GLAZING | |
| FRIENDLINESS OF STAFF (26/7/02) | PROVIDE A MINI GYM | |
| MEALS & SERVICE (26/7/02) | ||
| RELAXED ATMOSPHERE & FOOD (27/7/02) | ||
| SPLENDID MEALS. EFFICIENT SATFF. PROMPT CHANGE OF MY ORIGINAL MATTRESS (29/7/02) | NO ENTERTAINMENT. SOME WINE PRICES. ADD WINDOW BLIND IN ROOM | |
| CLEAN LINEN. KIND STAFF.LOVELY HOTEL, SERVICE, MEALS (31/7/02) | INDIVIDUAL TABLES FOR MEALS RATHER THAN LARGE COMMUNUAL ONES FOR GROUP DINING (GENERALLY THE LARGE TABLES WORK WELL - IT CAN BE A PROBLEM IF YOU ARE NEXT TO/NR A BORE/DRUNK/LOUDMOUTH//ETC - WE WILL SEAT YOU SEPARATELY IF YOU REALLY INSISTED) | |
| ENJOYED EVERYTHING (??/7/02) |
| GOOD | BAD | |
| COMFORTABLE ROOM, EXCELLENT BATHROOM (29) (2/6/02) | ||
| BREAKFAST (3/6/02) | ATTITUDE OF EVENING BARMAN | |
| GOOD SERVICE, VERY GOOD MEALS (3/6/02) | LOOSE TOILET SEAT (NOW TIGHTENED) | |
| STAFF (5/6/02) | NO EVENING ENTERTAINMENT | |
| SERVICE, GOOD FOOD, CLEAN ROOM (5/6/02) | NO KING SIZE BED (SOME ROOMS HAVE THEM) | |
| PLEASANT, FRIENDLY STAFF. SERVICE & FOOD (7/6/02) | WALK IN SHOWER WOULD BE HELPFUL (SOME ROOMS HAVE THEM) | |
| QUALITY OF MEALS & FRIENDLY SERVICE (7/6/02) | ||
| FRIENDLY STAFF& CLEANLINESS (7/6/02) | EARLIER EVENING MEAL | |
| VERY PLEASANT & HELPFUL STAFF (7/6/02) | NO BALLROOM (COME DANCING) | |
| HELPFUL & PLEASANT STAFF. GOOD VARIED FOOD (7/6/02) | ||
| EVERYTHING (STAFF, FOOD, ROOM, LOCATION & FILM PICTURES) (7/6/02) | IMPROVE WEATHER (SACRIFICES ARE BEING PREPARED FOR HELIOS) | |
| FRIENDLINESS OF STAFF (7/6/02) | ||
| EXCELLENT FOOD & PLEASANT STAFF (7/6/02) | ||
| CLEANLINESS, EXCELLENT FOOD, HELPFUL & PLEASANT STAFF (7/6/02) | HAND RAILS IN BATHROOM. SLOW DINNER SERVICE | |
| LOVELY LOCATION, DELICOIUS FOOD, COMFORTABLE ROOM & BATHROOM (26) (8/6/02) | ||
| LOVELY FOOD, WELCOMING & FRIENDLY ATMOSPHERE (9/6/02) | WALK-IN SHOWER INSTEAD OF SHOWER OVER BATH (SOME ROOMS HAVE THEM) | |
| FRIENDLY ATMOSPHERE (9/6/02) | ||
| FRIENDLY & HELPFUL STAFF. CLEAN, WELL EQUIPPED ROOMS (11/6/02) | ||
| SUPER STAFF; FRIENDLY & HELPFULL (ESP BILLY) (11/6/02) | SOGGY TOAST (SAVES DUNKING IT) | |
| BEDROOM & BATHROOM (24) & FOOD (15/6/02) | RELOCATE KETTLE/BEVERAGE TRAY TO DRESSING TABLE (PLEASE DO) | |
| FRIENDLY STAFF. CLEAN ROOMS. EXCELLENT FOOD (16/6/02) | ADDITIONAL PILLOWS (SPARES ARE NORMALLY IN WARDROBE + EXTRAS IN ADDITION TO THIS VIA RECEPTION, SORRY IF THE WARDROBE WAS BARE) | |
| EXCELLENT, FRIENDLY STAFF. GOOD, COMFORTABLE ROOM FACILITIES (3) (19/6/02) | REMOVE FILM STAR PICTURES FROM BEDROOMS | |
| FRIENDLINESS OF ALL STAFF (20/6/02) | ROOM WOULD BENEFIT FROM REFURBISHMENT. TOO MANY PICTURES OF LIZ HURLEY IN ROOM (NEVER) | |
| EVERYTHING (21/6/02) | ||
| WONDERFUL FOOD (21/6/02) | ||
| FOOD & PLEASANT STAFF (21/6/02) | ROTATE ORDER OF SERVICE OF DINNER TABLES EVERY NIGHT | |
| HELPFULNESS OF STAFF & EXECELLENT MENU DAILY (21/6/02) | ||
| SERVICE, FOOD, ROOM, FRIENDL'NESS (21/6/02) | ||
| PLEASANT STAFF, CLEAN ROOM. EXCELLENT FOOD & DINING AMENITIES (21/6/02) | NO GRAB RAILS IN BATHROOM (YOU MEAN YOU BATHE ALONE?) | |
| STAFF & SUPER FOOD (21/6/02) | ||
| V PLEASANT STAFF. LIFT (21/6/02) | ||
| V GOOD FOOD. SIZE OF ROOM & FACILITIES. SUBTITLES ON TV (VIA TELETEXT) (21/6/02) | REVERSE WARDROBE HANGING RAIL TO RUN SIDE TO SIDE INSTEAD OF FRONT TO REAR | |
| EXCELLENT FOOD & SERVICE (21/6/02) | ADD A SECOND LIFT | |
| ALL ROUND RESTAURANT SERVICE (23/6/02) | COLD WATER NOT INSTANTANEOUS FROM COLD TAP | |
| THE ROOM (PORTS OF CALL SUITE) (23/6/02) | SLOW DINNER SERVICE ON SOME EVENINGS | |
| BATHROOM (33) (23/6/02) | CONTACT OF RECEPTIONIST VIA TELEPHONE FROM RECEPTION DESK | |
| EXCELLENT FOOD & FRIENDLY, HELPFUL STAFF (24/6/02) | DISPOSAL VESSEL REQD FOR BUTTER PORTION WRAPPERS, ETC AT B'KFAST TABLE (AIM FOR THE BIN) | |
| ALL ASPECTS OF THE HOTEL (24/6/02) | ADD A SECOND LIFT | |
| EXCELLENT QUALITY & VARIETY OF FOOD. CLEANLINESS (24/6/02) | ||
| SIZE & DECOR OF BEDROOM. MENU CHOICE AT DINNER (24/6/02) | ||
| COMFORT OF ROOM. QUALITY & CHOICE OF FOOD (27/6/02) | ||
| ATTITUDE OF ALL STAFF/STD OF MEALS (27/6/02) | ||
| WHOLE EXPERIENCE WAS SUPERB (27/6/02) | NOISE FROM PAVILION GDNS CAR PARK LATE AT NIGHT (HAVE REPORTED IT TO AUTHORITIES) | |
| EVERYTHING FINE, ESP STAFF (27/6/02) | THE WEATHER | |
| EXCELLENT FOOD, PLEASANT STAFF, FRIENDLY ATMOSPHERE & NICE SURROUNDINGS (28/6/02) | ADD STOOL OR CHAIR IN BATHROOM | |
| FRIENDLINESS OF STAFF & QUALITY OF FOOD (28/6/02) | NOISE FROM PAVILION GDNS CAR PARK LATE AT NIGHT (HAVE REPORTED IT) | |
| EVERYTHING EXCELLENT (28/6/02) | ||
| EVERYTHING, FOOD OUT OF THIS WORLD (28/6/02) | ||
| CLEAN ROOMS, HELPFUL STAFF, V GOOD FOOD & RELAXED ATMOSPHERE (28/6/02) | ||
| HIGH STD OF SERVICE IN ALL DEPARTMENTS (28/6/02) | ||
| FOOD & SERVICE (28/6/02) | DOUBLE GLAZING | |
| PLEASANT STAFF (28/6/02) | ||
| SERVICE & PLEASANTNESS OF STAFF (29/6/02) | TOO MUCH GREEN DECOR | |
| SERVICE FROM ALL STAFF, ESP RESTAURANT (30/6/02) | SMALLER BREAKFASTS (30/6/02) | |
| FRIENDLY PLACE, GOOD FOOD & LOCATION (30/6/02) | DUVETS RATHER THAN BLANKETS (THERE ARE - BLANKETS ARE KEPT IN WARDROBES) |
| GOOD | BAD | |
| EVERYTHING FIRST CLASS (3/5/02) | ||
| EXCELLENT MEALS THROUGHOUT STAY. FRIENDLINESS OF STAFF. COMFORTABLE ROOMS. HOMELY ATMOSPHERE -GROUP FORM ON BEHALF OF 45 GUESTS (4/5/02) | ||
| VERY GOOD FOOD. CLEANLINESS (6/5/02) | BETTER BATH/SHOWER & BATHROOM SHELF. EXCHANGE PICTURES OF JACK NICHOLSON FOR SOMEBODY ELSE (YOU CAN'T HANDLE THE TRUTH...) | |
| HELPFUL & FRIENDLY ATTITUDE OF ALL STAFF. LOVELY BATHROOM (RM 33) ON BEHALF OF 18 GUESTS (6/5/02) | 2 MATTRESSES WERE THE WRONG WAY UP ON FIRST NIGHT (SORRY) | |
| ROOM & FACILITIES (RM 33). EARLY B'KFAST (8/5/02) | ||
| ROOM & FOOD, EXCELLENT (RM 24) (9/5/02) | ||
| COURTEOUS & PLEASANT STAFF (15/5/02) | LACK OF CHAIR IN BATHROOM AND NO LOCK ON BATHROOM DOOR. ADDITIONAL TOWEL RAIL NEEDED | |
| VERY PLEASANT & HELPFUL STAFF (15/5/02) | BATHROOM FITTINGS: SCREEN AROUND BATH FOR PRIVACY SHOULD OTHER PEOPLE BE IN THE BATHROOM, ETC | |
| BAR FOOD, RANGE OF CASK ALES & NICE BATH (17/5/02) | NO DOUBLE GLAZING | |
| FRIENDLY, CHEERFUL STAFF (18/5/02) | SLIGHTLY LATER BREAKFAST (SEE 5/3/02 COMMENTS) | |
| FRIENDLY STAFF, NICE ROOM (22), GOOD BAR (19/5/02) | LATER BREAKFAST WEEKEND (SEE 5/3/02 COMMENTS) | |
| GOOD ROOM & STAFF ATTITUDE. EXCELLENT FOOD (19/5/02) | ||
| FRIENDLINESS OF STAFF & EXCELLENT FOOD (21/5/02) | SHARPER KNIVES FOR CUTTING MEAT (STEAK KNIVES ARE AVAILABLE). LOCAL ORDANANCE MAP TO BORROW (AVAILABLE AT RECEPTION TO BUY/BORROW) | |
| AN ALL ROUND PLEASURE (23/5/02) | EARLIER DINNER (BY ARRANGEMENT IF YOU WISH) | |
| BRIGHT, SPACIOUS ROOM, EXCELLENT BATHROOM (RM 28) (25/5/02) | BETTER DINNER SERVICE. SEPARATE RESIDENTS BAR | |
| EXCELLENT FOOD (LOVELY SCENERY, EXCELLENT TOWN (26/5/02) | SLOPING CEILINGS (RM 25) NOT SUITED TO TALL GUESTS (3RD FLOOR ROOMS HAVE THESE). LARGER BOTTLE OF SHOWER GEL | |
| FOOD, SERVICE & ACCOMMODATION ALL EXCELLENT (26/5/02) | BATH AND SHOWER PREFEERED (PLEASE REQUEST) | |
| HELPFULNESS OF ALL STAFF (26/5/02) | ||
| EVERYTHING EXCELLENT (FOOD/STAFF) (27/5/02) | HALF-NET CURTAINS WOULD BE WELCOME | |
| FRIENDLY STAFF. CLAEN, COMFORTABLE ROOM. LOVELY FOOF (30/5/02) | SLIGHTLY LATER BREAKFAST (SEE 5/3/02 COMMENTS) | |
| CLEANLINESS & COMFORT. COMPLIMENTS TO THE CHEF (31/5/02) | SHOWER HEAD NOT ADJUSTABLE FOR HEIGHT | |
| FRIENDLINESS OF STAFF & EXCELLENT FOOD. CLEAN, COMFORTABLE ROOM. NICE TOILETRIES (31/5/02) | ||
| EVERYTHING OF THE HIGHEST STANDARD (31/5/02) | ||
| ATMOSPHERE & CARVERY EXCELLENT (31/5/02 | WARM ROOM,AIR CON OR CEILING FAN WOULD BE NICE | |
| ATMOSPHERE & WILLINGNESS OF STAFF (31/5/02 | SIMPLIFY DIFFERENT PROCEDURES FOR TDH/A LA CARTE OPTIONS | |
| LOCATION, STAFF SERVICE & FOOD (31/5/02 | ||
| EXCELLENT FOOD & SERVICE (31/5/02 | ||
| FOOD, ROOM & STAFF (31/5/02 | ||
| PICTURES OF RALPH FEINNES IN BEDROOM FRIENDLY, POLITE STAFF & WONDERFUL MEALS (31/5/02 |
| GOOD | BAD | |
| GOOD VALUE. GOOD BREAKFAST SERVICE (1/4/02) | ALTERNATIVE DECOR. NOISY DUSTMEN AT 7AM | |
| EXCELLENT FOOD (1/4/02) | POOR CHECK IN (SORRY - COLLEGE PLACEMENT STUDENT WAS ON RECEPTION). ROOM CLEANLINESS NEEDS INVESTIGATING (BE SPECIFIC PLEASE, OTHERWISE FORENSICS WILL HAVE THEIR WORK CUT OUT) | |
| WONDERFUL ROOM, FOOD & SERVICE OF STAFF (1/4/02) | MORE BATHROOM SHELVING | |
| WONDERFUL CARVERY AND BATHROOM (2/4/02) | FAILURE TO SERVE WINE TO TABLE AFTER IT WAS ORDERED (SORRY-NO EXCUSES, CARELESS RATHER THAN INTENTIONAL) WE'VE WRITTEN OFFERING A FREE BOTTLE OF WINE AS THEY'RE FAIRLY LOCAL | |
| GOOD REST FOOD (5/4/02) | NOISY HOTEL GUESTS WHO WOKE US AT 12.45AM | |
| EXCELLENT FOOD & FRIENDLY STAFF (6/4/02) | SIMPLER DECOR (THE ONGOING REDECORATION TENDS TO BE ALONG SLIGHTLY MORE MINIMALIST LINES THAN AT PRESENT) | |
| FRIENDLINESS OF STAFF & OVERALL COMFORT (6/4/02) | ||
| COURTEOUS & EFFICIENT STAFF. V GOOD STARTERS AT DINNER (6/4/02) | TOAST & COFFEE SERVED TOO EARLY AND WENT COLD (TOAST WILL ONLY RETAIN IT'S WARMTH FOR 90 SECONDS MAX, COFFEE FOR 5-10 MINS DEPENDING ON PREFERENCE-YOU CAN ALWAYS REQUEST FRESH SUPPLIES). STAIRS/CORRIDORS CONFUSING (IF THERE'S A FIRE FOLLOW THE CROWD OR THE FIRE EXIT SIGNS) | |
| LOVELY ENVIRONMENT & INFORMAL ATMOSPHERE. BIG BED (7/4/02) | NO BATHROOM CHAIR (PUT THE SEAT DOWN!) | |
| EVERYTHING (7/4/02) | ||
| EXCELLENT SERVICE. VERY FRIENDLY & COURTEOUS STAFF. VERY GOOD FOOD & ROOM (7/4/02) | ||
| ALL ASPECTS (9/4/02) | ||
| A FRIENDLY WELCOME & GREAT FOOD (9/4/02) | ||
| EXCELLENT REST SERVICE & FOOD. STAFF HELPFUL & PLEASANT (11/4/02) | DOUBLE GLAZING PLEASE. HALF CURTIANS OR NETS PREFERRED | |
| SERVICE & FRIENDLINESS FROM EVERYONE (11/4/02) | CAFETIERE AT B'KFAST INSTEAD OF JUG (IT WOULD BE THE SAME COFFEE AS THE SAME TYPE OF KENCO FILTER PRODUCT IS USED FOR BOTH) | |
| FOOD & SERVICE EXCELLENT (12/4/02) | VENTILATOR O/S WINDOW WAS NOISY (OFF AT 21.30) THE ROOM WAS WARM & STUFFY (OPEN THE WINDOW) BED HARD & UNCOMFORTABLE. BADLY COOKED B'KFAST. SO YOU STAYED IN A NOISY, UNCOMFORTABLE & STUFFY ROOM - WHY DIDN'T YOU ASKED TO BE MOVED? | |
| GOOD FOOD. FRIENDLY SERVICE. REPORTED PROBLEM DEALT WITH QUICKLY (13/4/02) | LATER BREAKFAST (SEE 5/3/02 COMMENTS) | |
| LOVELY MEAL. ATTENTIVE STAFF (13/4/02) | PROVISION OF SEMI-SKIMMED MILK IN ROOM (WE DO USE S/S MILK NOW) | |
| ATTENTION TO DETAIL (14/4/02) | ||
| (14/4/02) | INITIAL FAILURE TO ALLOCATE TABLE IN REST DESPITE THE FACT THAT WE WERE ON HALF BOARD (SORRY-WE ALWAYS RESERVE TABLES AS A RULE BUT ****ED UP IN THIS CASE) | |
| LOVELY B'KFAST & BAR SNACKS (14/4/02) | ROOM TOO SMALL & NO BEDSIDE CABINET. BATHROOM WAS VERY POKEY. LOOSE HOT WATER TAP. FIRSTLY IF YOU DID NOT LIKE THE ROOM THEN ASKED TO BE MOVED , ESP AS YOU WERE STAYING FOR 2 NTS. SECONDLY THERE ARE SHELVES EITHER SIDE OF THE BED IN LIEU OF CABINETS WHICH ARE ACCEPTABLE TO THE AA, RAC & ETC FOR A 3* HOTEL. FINALLY IF WE AREN'T TOLD ABOUT A LOOSE TAP WE CAN'T FIX IT | AS YOU CAN SEE WE HAVE POSTED YR COMMENTS. WHEN WE SAY ALL COMMENTS ARE POSTED WE MEAN ALL |
| BEAUTIFUL TOWELS. BEAUTIFUL & SPACIOUS ROOM. FRESHLY SERVED/WELL COOKED B'KFAST (15/4/02) | NO FACECLOTHS (NOT A REQUIREMENT BUT THERE ARE HAND TOWELS). LIGHTER DECOR IN PUBLIC AREAS | |
| CLEANLINESS OF ROOMS. GOOD VALUE (15/4/02) | DUVET ON BED | |
| FRIENDLY SERVICE (IN PARTICULAR ONE MEMBER OF STAFF). GOOD SELECTION ON DINNER MENU (16/4/02) | PLASTIC CUPS, THEY TIP UP. THESE ARE ACTUALLY PLACED WRAPPED IN THE BATHROOM FOR ORAL HYGEINE PURPOSES & ARE REPLACED EVERY DAY. WE DO GIVE GUESTS GLASSES FOR ROOM USE ON REQUEST. | |
| (17/4/02) | ROOM NOT SERVICED UPON CHECK IN (13.30) (SORRY, THO' CHECK IN TIME IS 2/3PM YOU SHOULD HAVE BEEN FOREWARNED & OFFERED THE OPTION OF WAITING IN THE LOUNGE) . NO PILLOW CASES ON BED & WHEN THEY WERE TAKEN UP THEY WERE LEFT ON THE BED! (WE HAVE CAREFULLY EXPLAINED TO THE INDIVIDUAL CONCERNED THAT GUESTS DO NOT NORMALLY MAKE UP THEIR OWN BEDS - SORRY) | |
| CLEANLINESS.RECEPTIONIST. FILM STARS PICTURES (20/4/02) | NO MINI BAR | |
| POLITE & PLEASANT STAFF (22/4/02) | VARIABLE SHOWER PRESSURE. WARDROBE HANGING RAIL WOULD BE BETTER IF IT RAN PARALLEL & NOT PERPENDICULAR TO THE WARDROBE DOOR. | |
| FIRST CLASS DINER SERVICE (THE STAFF NOT THE PLATES) (22/4/02) | MORE COMFORTABLE BED/PILLOWS SINCE RENEWAL COMPLAINTS RE MATRESSES ARE VERY RARE SUGGESTING THEY SUIT THE MAJORITY OF GUESTS. SOME MAY FIND THEM FIRM BUT IF WE WENT FOR SOFTER ONES THERE'D BE MORE COMPLAINTS - (AS WAS THE CASE BEFORE REPLACEMENT) | |
| DININMG ROOM SERVICE (22/4/02) | USE UK PRODUCE WHERE POSSIBLE (INSTEAD OF NZ BUTTER PORTIONS & JERSEY MILK POTS ON BEDROOM HOSPITALITY TRAYS) | |
| WELCOMING & FRIENDLY STAFF (21/4/02) | ||
| SIZE/STD OF ROOM. VFM (26/4/02) | ADD ANTI FOG MIRROR IN BATHROOM WHICH DOESN'T STEAM UP (WE''LL TICK IT ON THE OPTIONS LIST NEXT TIME) |
| GOOD | BAD | |
| PLEASANT & COURTEOUS STAFF (2/3/02) |
NOISE FROM CENTRAL HEATING IN MORNING (UNDER INVESTIGATION; IT MAY HAVE BEEN A ONE OFF) |
|
| FRIENDLY ACCOMMODATING (TO A /1 YR OLD) STAFF. WONDERFUL STAFF (3/3/02) | ||
| LOVELY ROOM (5/3/02) | LATER SUNDAY B'KFAST/OR RM SERVICE. LAST ORDERS ARE TAKEN @ 9.15 (W/E). SORRY BUT LATER TIMINGS ARE NOT PRACTICAL DUE TO SUBSEQUENT RESTAURANT & KITCHEN USE. CONTINENTAL B'KFAST CAN BE SERVED TO RM IF REQUESTED | |
| FRIENDLY STAFF (13/3/02) | SALAD CHOICE ON MENU (APPEARING ON THE NEW BAR MENU, THO THE KITCHEN WOULD HAVE MADE ONE IF ASKED TO) | |
| REST AND BAR AND ASSOCIATED STAFF (17/3/02) | SECURITY OF BEDROOM WINDOW & DOOR (ERMM WAS THEIR A PROBLEM??) | |
| WARM WELCOME (17/3/02) | MORE COORDINATED DEOR. DUVET INSTEAD OF BEDSPREAD (& BLANKETS) | |
| FRIENDLY, COURTEOUS STAFF. GOOD TASTY FOOD (22/3/02) | BED & PILLOWS TOO HARD SINCE RENEWAL COMPLAINTS RE MATRESSES ARE VERY RARE SUGGESTING THEY SUIT THE MAJORITY OF GUESTS. SOME MAY FIND THEM FIRM BUT IF WE WENT FOR SOFTER ONES THERE'D BE MORE COMPLAINTS - (AS WAS THE CASE BEFORE REPLACEMENT) | |
| POLITE STAFF & EXCELLLENT BATHROOM (26/3/02) | LATER BREAKFAST (SEE 5/3/02) | |
| VERY GOOD FOOD & NICE ROOM (26/3/02) | HALLWAY WALLPAPER TOO BUSY | |
| FRIENDLY SERVICE, GOOD FOOD & BEERS (27/3/02) | HARD PILLOWS | |
| FRIENDLINESS OF ALL STAFF (27/3/02) | TRAFFIC NOISE - FIT DBL GLAZING (WE WILL SOON, HONESTLY) | |
| EXCELLENT FRIENDLY STAFF (28/3/02) | LATER BREAKFAST (SEE 5/3/02) | |
| NICE BED. GOOD BREAKFAST CHOICE (??/3/02) | BATH INSTEAD OF SHOWER (PL ASK FOR BATH, WE'LL NORMALLY BE ABLE TO ALLOCATE ONE) |
| GOOD | BAD | |
| ROOM FACILITIES & VEGTN OPTIONS AT DINNER (2/2/02) | INTRODUCE BEVERAGES FROM "NON EXPLOITATION" COMPANIES FOR COMPLIMENTARY TRAY IN ROOM | |
| HELPFUL & FRIENDLY STAFF. SERVICE (3/2/02) | ||
| DOG FRIENDLINESS OF STAFF (9/2/02) | NO HOT CHOC IN COMP TRAY IN ROOM | |
| EXCELLENT MEALS. V POLITE STAFF (9/2/02) | IT WAS A WINDY NIGHT & SOMETHING APPEARED TO BE RATTLING ABOVE US | PHANTOM OF THE OPERA HOUSE |
| PLEASANT ATMOSPHERE, GOOD SERVICE AND CENTRAL LOCATION (10/2/02) | NON SMOKING BAR AREA WOULD BE NICE YES BUT VERY DIFFICULT IN PRACTICE AS PEOPLE MOVE ABOUT AND THE BAR IS NOT REALLY LARGE ENOUGH TO CREATE MEANINGFUL AREAS OF SEGREGATION | |
| COURTEOUSY & FRIENDLINESS OF STAFF(11/2/02) | ONLY 1 TABLET OF SOAP IN ROOM | |
| FOOD AND FRIENDLY SERVICE (14/2/02) | JACK NICHOLSON PHOTOS IN BEDROOM, WOULD HAVE PREFERRED KATE WINSLET HERE'S JOHNNY! | |
| NOT HAVING ANY COMPLAINTS (15/2/02) | ||
| FRIENDLY STAFF, GOOD FOOD & COMFORTABLE ROOM (17/2/02) | TOO MUCH KEVIN COSTNER IN ROOM | NO WAY OUT, A PERFECT DAY, 13 DAYS - NEVER |
| GOOD B'KFAST. HELPFUL STAFF (20/2/02) | NOT ENOUGH HOT WATER TO SHOWER | |
| RECEPTION SERVICE (21/2/02) | BATH INSTEAD OF SHOWER 23/37 ROOMS HAVE BOTH, THE 21 NEW ROOMS WILL HAVE BOTH AND SOME EXISTING SHOWER ONLY ROOMS WILL HAVE BATHS ADDED IN LATE 2002 | |
| FOOD (21/2/02) | NOISY BTHRM FAN. ONLY 1 BEDSIDE LIGHT. BLACKOUT CURTAIN FOR WINDOW. WE'LL INVESTIGATE THE NOISE EXTRA LIGHT ADDED, NOISE TO BE INVESTIGATED | |
| RECEPTION SERVICE. CLEANLINESS (23/2/02) | ||
| ROOM, B'KFAST & SERVICE. MADONNA PICTURES (24/2/02) | LATER BREAKFAST. LAST ORDERS ARE TAKEN @ 9.15 (W/E). SORRY BUT LATER TIMINGS ARE NOT PRACTICAL DUE TO SUBSEQUENT RESTAURANT & KITCHEN USE. MY PARTNER WOULD HAVE PREFERRED BRADD PITT HE'S IN ROOM 6 | |
| ROOM, BATHROOM, FOOD & SERVICE (28/2/02) |
| GOOD | BAD | |
| STAFF, EXCELLENT FOOD (1/1/02) | ||
| FRIENDLY RECEPTION. NICE AMBIENCE. SUPER BATHROOM (12/1/02) | HOT CHOC & BUXTON WATER IN ROOM WOULD BE NICE | |
| SUPERB ROOM & FOOD (13/1/02) | SHOWER TEMPERATURE. GAMES ROOM COULD BE MORE INVITING (AFTER THE EXTN COMPLETES IN OCT 2002 WE WILL REFURBISH) | |
| STAFF. FANTASTIC STAY (13/1/02) | ||
| EXCELLENT FOOD. PICTURES OF CAMERON DIAZ IN ROOM (20/1/02) | NO HOT CHOC IN ROOM . CAMERON DIAZ NOT PRESENT IN PERSON IN ROOM | |
| THE BAR (20/1/02) | BED COVERS ARE CRAP (ERMM WHY-DON'T BE SHY NOW) | |
| CLEANLINESS & STD OF ROMMS. LOCATION (26/1/02) | LATER OPENING OF BAR | |
| WONDERFUL ROOM, BED & BATHROOM (SUITE) (23/1/02) | NO BATHROBES IN ROOM | |
| EXCELLENT SERVICE (30/1/02) |
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